Customer Support Representative (Remote)

Sky Health Care Management; Columbus (GA); Remote; USD 35,000 - 42,000; Full time

Job summary

Sky Health Care Management is seeking a friendly, customer-focused representative to assist customers remotely via phone, email, or chat. You will answer questions, resolve common issues, and ensure each interaction is handled professionally.

In this remote role, you will document interactions, update records, and adhere to service standards while protecting customer information. Prior customer service experience is preferred but not required, and reliable internet access is essential.

Qualifications

• Excellent written and spoken communication skills.
• Patient, professional and solution-oriented mindset.
• Comfortable with computers and customer-support software.
• Strong time management and ability to work independently.
• Customer service experience preferred but not required.
• Reliable internet and a suitable remote workspace.

Responsibilities

• Respond to customer inquiries through assigned channels.
• Provide accurate information about products, services, or policies.
• Troubleshoot routine issues and escalate complex cases.
• Document interactions and update customer records.
• Follow service standards and protect customer information.

Skills

Communication skills

Patient and professional

Computer literacy

Time management

Customer service experience

Remote workspace

Job description

About the Role

We’re seeking a helpful, customer-focused representative to assist customers remotely through phone, email, or chat. You'll answer questions, help resolve common issues, and ensure each interaction is handled professionally.

Responsibilities

• Respond to customer inquiries through assigned channels.
• Provide accurate information about products, services, or policies.
• Troubleshoot routine issues and escape complex cases.
• Document interactions and update customer records.
• Follow service standards and protect customer information.

Qualifications

• Strong written and verbal communication skills.
• Patient, professional, and solution-oriented approach.
• Comfortable using computers and learning customer-support software.
• Ability to manage time and work independently.
• Previous customer service experience is preferred but not required.
• Reliable internet access and a suitable remote workspace.

Pay: $25.19 - $30.19