Customer Support Representative (Remote)

Sky Health Care Management; Columbia (MD); Remote; USD 35,000 - 42,000; Full time

Job summary

Sky Health Care Management is seeking a customer-focused representative to assist customers remotely via phone, email, or chat. You will answer questions, help resolve common issues, and ensure every interaction is handled with professionalism.

Responsibilities include responding to inquiries, providing accurate product information, and documenting interactions while protecting customer information. A peaceful remote workspace and reliable internet access are required.

Qualifications

• Strong written and verbal communication skills.
• Patient, professional, and solution-oriented approach.
• Comfortable using computers and learning customer-support software.
• Ability to manage time and work independently.
• Previous customer service experience is preferred but not required.
• Reliable internet access and a suitable remote workspace.

Responsibilities

• Respond to customer inquiries through assigned channels.
• Provide accurate information about products, services, or policies.
• Troubleshoot routine issues and escape complex cases.
• Document interactions and update customer records.
• Follow service standards and protect customer information.

Skills

Written communication

Verbal communication

Customer-focused

Time management

Job description

About the Role

We’re seeking a helpful, customer-focused representative to assist customers remotely through phone, email, or chat. You'll answer questions, help resolve common issues, and ensure each interaction is handled professionally.

Responsibilities

• Respond to customer inquiries through assigned channels.
• Provide accurate information about products, services, or policies.
• Troubleshoot routine issues and escape complex cases.
• Document interactions and update customer records.
• Follow service standards and protect customer information.

Qualifications

• Strong written and verbal communication skills.
• Patient, professional, and solution-oriented approach.
• Comfortable using computers and learning customer-support software.
• Ability to manage time and work independently.
• Previous customer service experience is preferred but not required.
• Reliable internet access and a suitable remote workspace.

Pay: $25.19 - $30.19