Phone Support Specialist Remote

Sky Health Care Management; Columbia (MD); Remote; USD 25,000 - 36,000; Full time

Job summary

Sky Health Care Management is seeking a calm, customer-focused Phone Support Specialist to assist customers by phone. You will listen carefully, provide accurate information, troubleshoot routine issues, and ensure each caller receives professional support.

Responsibilities include handling inbound calls, answering questions, documenting interactions, and maintaining confidentiality while meeting quality standards. A quiet workspace and reliable internet are required.

Qualifications

• Clear verbal communication and active-listening skills.
• Patient, professional, and solution-oriented approach.
• Comfortable using computers and customer-support software.
• Ability to manage calls efficiently and remain composed.

Responsibilities

• Handle inbound customer calls and make outbound follow-ups as needed.
• Answer questions about products, services, or policies.
• Troubleshoot routine issues and escalate complex cases.
• Record call details and update customer accounts.
• Meet service-quality standards and protect confidential information.

Skills

Clear verbal communication

Active listening

Patient and professional demeanor

Solution-oriented approach

Computer and support software literacy

Tools

Customer support software

Job description

About the Role

We’re seeking a calm, customer-focused Phone Support Specialist to assist customers by phone. You’ll listen carefully, provide accurate information, troubleshoot common issues, and help ensure each caller receives professional support.

Responsibilities

• Handle inbound customer calls and make outbound follow-ups as needed.
• Answer questions about products, services, or policies.
• Troubleshoot routine issues and escalate complex cases.
• Record call details and update customer accounts.
• Meet service-quality standards and protect confidential information.

Qualifications

• Clear verbal communication and active-listening skills.
• Patient, professional, and solution-oriented approach.
• Comfortable using computers and customer-support software.
• Ability to manage calls efficiently and remain composed.
• Phone support experience is preferred but not required.
• Reliable internet access, a quiet workspace, and required equipment.