Email Support Specialist Remote

Sky Health Care Management; Columbia (MD); Remote; USD 35,000 - 48,000; Full time

Job summary

Sky Health Care Management is seeking a clear, customer-focused Email Support Specialist to assist customers through written communication. You’ll respond to inquiries, provide accurate information, and help resolve routine issues with care and professionalism.

This remote role requires excellent written communication and reliable internet access. Join a team that uses templates, prioritizes confidentiality, and documents interactions to maintain high service standards.

Qualifications

• Excellent written communication, spelling, and grammar.
• Strong attention to detail and customer-service skills.
• Comfortable using email, computers, and support software.
• Able to manage priorities and work independently.
• Customer support experience is preferred but not required.
• Reliable internet access and a suitable remote workspace.

Responsibilities

• Respond to customer emails within established service deadlines.
• Provide clear, accurate answers about products, services, and policies.
• Investigate routine issues and escape complex cases.
• Document customer interactions and update records.
• Use approved templates while tailoring responses to each customer.
• Protect confidential information and follow support procedures.

Skills

Written communication

Attention to detail

Customer service

Email tools

Prioritization

Tools

Support software

Job description

About the Role

We’re looking for a clear, customer-focused Email Support Specialist to assist customers through written communication. You’ll respond to inquiries, provide accurate information, and help resolve routine issues with care and professionalism.

Responsibilities

• Respond to customer emails within established service deadlines.
• Provide clear, accurate answers about products, services, and policies.
• Investigate routine issues and escape complex cases.
• Document customer interactions and update records.
• Use approved templates while tailoring responses to each customer.
• Protect confidential information and follow support procedures.

Qualifications

• Excellent written communication, spelling, and grammar.
• Strong attention to detail and customer-service skills.
• Comfortable using email, computers, and support software.
• Able to manage priorities and work independently.
• Customer support experience is preferred but not required.
• Reliable internet access and a suitable remote workspace.

Pay: $25.19 - $35.19 Hourly.