Phone Advocate, Customer Service

ourhrconnect; Florence (SC); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental and vision coverage

401k with company match

Life Insurance

Paid time off

On-site cafeterias

Education assistance

Service recognition

National discounts

Descripción de la vacante

BlueCross BlueShield of South Carolina seeks a customer service representative to provide prompt, accurate, and courteous responses to inquiries in our Florence, SC office. You will document interactions and collaborate with other departments to resolve issues.

The schedule is full-time, Monday–Friday, 8:00am–5:00pm, on-site at 200 N Dozier Blvd, Florence, SC. The role requires a High School Diploma or equivalent, excellent verbal communication, and the ability to learn multiple computer

Formación

• Required Education: High School Diploma or equivalent.
• Excellent verbal communication and strong customer service skills.
• Ability to learn and operate multiple computer systems.
• Good judgment and ability to handle high stress situations.

Responsabilidades

• Respond to inquiries accurately, timely and courteously by phone, email or in person.
• Document inquiries and coordinate with other departments to resolve issues.
• Provide feedback to management and maintain records of complaints and actions taken.
• Follow policies, participate in process improvements and maintain productivity standards.
• Identify potential fraudulent activity and system errors and report promptly.

Conocimientos

Excellent verbal communication

Strong human relations

Organizational skills

Ability to handle high stress

Good judgment

Strong customer service

Learn and operate multiple computer

Educación

High School Diploma or equivalent

Herramientas

Basic computer operation

Standard office equipment

Descripción del empleo

Summary

Provides prompt, accurate, thorough and courteous responses to all telephone inquiries. Performs research as needed to resolve inquiries.

Description

Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but we've been part of the national landscape for more than seven decades, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina ... and much more. We are one of the nation's leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies, allowing us to build on various business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

Position Purpose

Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries.

Location

This position is full-time (40-hours/week) Monday-Friday from 8:00am-5:00pm in a typical office environment. This role is located on-site at 200 N Dozier Blvd, Florence, SC 29501.

Sponsorship

This position is not eligible for sponsorship now or in the future.

What You’ll Do

• Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Accurately documents inquiries.
• Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.
• Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
• Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.
• Identifies and promptly reports and/or references suspected fraudulent activities and system errors to the appropriate departments.

To Qualify for This Position, You’ll Need the Following

• Required Education: High School Diploma or equivalent
• Required Skills and Abilities:
  • Excellent verbal communication skills.
  • Strong human relations and organizational skills.
  • Ability to handle high stress situations.
  • Good judgment skills.
  • Strong customer service skills.
  • Ability to learn and operate multiple computer systems effectively and efficiently.
• Required Software and Tools:
  • Basic computer operating skills.
  • Standard office equipment.
• Preferred Work Experience: 2 years-of customer service or call center experience.
• Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software.

Our Comprehensive Benefits Package Includes the Following

• We offer our employees great benefits and rewards. You will be eligible to participate in the benefits for the first of the month following 28 days of employment.
• Subsidized health plans, dental and vision coverage
• 401k retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On-site cafeterias and fitness centres in major locations (Swamp?)
• Education Assistance
• Service Recognition
• National discounts to movies, theaters, zoos, theme parks and more

What We Can Do for You

We understand the value of a diverse and inclusive workplace and aim to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy…