Phone Operator - Summit Medical Group at Farragut

Summit Medical Group; Farragut (TN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Wellness program

Discounted insurance premium

Job summary

Summit Medical Group in Farragut, TN is seeking a Phone Operator to answer inbound calls in a prompt, courteous and helpful manner. This full-time role runs Monday through Friday, 8:00 am to 5:00 pm, with responsibilities including scheduling appointments and directing calls to the appropriate extensions.

You will work with physicians, patients and staff, maintain patient confidentiality, and use MS Office, Outlook and the EHR system.

Qualifications

• Minimum of 1 year experience answering phones and scheduling appointments in a medical office/clinic.
• Working knowledge of medical terminology, computer skills, MS Office, Outlook, and EHR.
• Ability to work effectively with physicians, patients, staff and the public.

Responsibilities

• Answer incoming calls and direct to appropriate areas/extensions.
• Schedule patient appointments using established procedures.
• Record messages accurately and prompt for necessary information.
• Maintain confidentiality of patient information at all times.
• Update telephone directory and ensure accurate extension listings.
• Assist with general office tasks as needed and attend meetings.

Skills

Phone etiquette

Customer service

Communication

Scheduling

Education

High School Diploma

Tools

MS Office

Outlook

EHR

Job description

Summit Medical Group at Farragut

is seeking a Phone Operator to answer incoming calls in a prompt, courteous and helpful manner. This is a full time opportunity, Monday-Friday 8:00 am-5:00 pm.

EXAMPLES OF DUTIES

(List does not include all duties assigned)

• Will also learn check in and check out positions
• Will work reschedules for certain Providers
• Directs all calls to appropriate areas/extensions.
• Records messages with accuracy and conciseness while prompting patients and other callers for pertinent information.
• Scheduling of patient appointments using established procedures.
• Communicates general clinic information, when appropriate.
• Responds to emergency calls according to established procedure and sound judgment.
• Uses paging system according to procedure.
• Responsible for communicating telephone system inefficiencies or repair needs.
• Updates telephone directory and maintains accurate listing of all extensions.
• Assists with other general office functions, such as mail processing, as requested.
• Attends meetings as required.
• Maintains strictest confidentiality both internally and externally.
• Performs related work as assigned.

Experience:

Minimum of one (1) years’ experience answering phones and scheduling appointments in a medical office/clinic setting required. Working knowledge of medical terminology, computer skills, MS Office, Outlook, and EHR required. Ability to work effectively with physicians, patients, staff and the public.

Education:

High School Diploma or equivalent required.

Summit Medical Group is East Tennessee’s largest primary care organization with more than 526 providers at 90 practice locations in 23 counties. Summit also consists of four diagnostic centers, mobile diagnostic services, eight physical therapy centers, four express clinics, central laboratory, and sleep services center. Summit provides healthcare services to more than 370,000 patients, averaging over one million encounters annually. For more information, visit www.summitmedical.com.

In addition to our commitment to the health of our community, our organization is also committed to the health of our employees through our employee Wellness Program. Employees receive a discounted monthly insurance premium if they actively participate in the wellness program. Pre-employment drug testing will occur prior to starting work and only candidates who pass the drug test will be considered eligible for employment.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.