Phone-First SDR Leader & Coach (Mid-Market Growth)

American Express Global Business Travel; Denver (CO); On-site; USD 88,000 - 164,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Professional development

Job summary

American Express Global Business Travel is seeking a coaching-first leader to build a high-performing outbound mid-market team in a phone-first culture. You will mentor reps, model frontline techniques, and shape messaging strategy to drive real pipeline growth.

You will own culture, recruit top talent, and collaborate across the organization to translate efforts into measurable business outcomes, while maintaining focus on leadership and development.

Qualifications

• Coaching-first leader with a proven track record of developing people and measurably improving rep performance.
• Phone-first believer who values genuine prospect engagement over sequences.
• Creative strategist bringing fresh ideas on messaging and account engagement.

Responsibilities

• Lead hands-on mentoring by listening to calls, sitting with reps during prospecting, and running live mentoring sessions.
• Lead from the front by answering calls alongside your team to model techniques and spark performance.
• Champion phone-first culture where conversations drive pipeline through genuine engagement and prospect understanding.
• Build outbound strategy by bringing frontline insights to improve messaging, sequencing, and account approach.
• Own team culture and development by deeply knowing each person’s drivers and growth areas.
• Make data-informed decisions using dashboards and reports to drive coaching decisions.
• Collaborate cross-functionally with AE Leaders to ensure outcomes translate into real business results.
• Attract and retain top talent by identifying high-potential candidates and accelerating growth.
• Stay focused on leadership while other teams handle list building, CRM, and reporting.
• Define and deliver excellence by meeting pipeline targets and reducing attrition.

Skills

Coaching-first leader

Phone-first believer

Creative strategist

Data-literate

Talent magnet

Lead by example

High emotional intelligence

Strong collaborator

Culture builder

Job description

American Express Global Business Travel is seeking a coaching-first leader to build a high-performing outbound mid-market team in a phone-first culture. You will mentor reps, model frontline techniques, and shape messaging strategy to drive real pipeline growth.

You will own culture, recruit top talent, and collaborate across the organization to translate efforts into measurable business outcomes, while maintaining focus on leadership and development.