Outbound SDR Leader — Coaching-First Growth

American Express Global Business Travel; Columbia (SC); On-site; USD 88,000 - 164,000; Full time

Job summary

American Express Global Business Travel is seeking a coaching-first leader for our mid-market sales growth team in the United States. You will mentor reps, model techniques on calls, and drive a phone-first culture to evolve pipeline through genuine engagement.

You’ll collaborate with cross-functional leaders to ensure measurable performance improvements and low attrition. You will recruit and develop top talent, build outbound messaging strategies, and use dashboards to ask better coaching

Qualifications

• Coaching-first leader with a proven track record of developing people and measurably improving rep performance through direct investment.
• Phone-first believer who understands real pipeline comes from conversations and authentic engagement.
• Creative strategist who brings fresh ideas on messaging, positioning, and account engagement.
• Naturally curious about the business, market, and prospects, asking why before prescribing solutions.
• Lead by example with comfort picking up the phone to demonstrate techniques your team should master.
• Data-literate and able to build reports to drive coaching decisions while staying present with the team.
• High emotional intelligence to read your team and adapt your style to each person.
• Talent magnet with ability to recruit and retain high performers.
• Strong collaborator representing sales development with credibility.
• Culture builder committed to competitive advantage through meaningful conversations and strong pipeline generation.

Responsibilities

• Lead hands-on mentoring by listening to calls and sitting with reps during prospecting.
• Lead from the front by answering calls alongside your team to model techniques.
• Champion phone-first culture where conversations drive pipeline and engagement.
• Build outbound strategy by sharing insights to improve messaging and account approach.
• Own team culture and development by knowing each person’s drivers and needs.
• Make data-informed decisions using dashboards and reports to elevate coaching.
• Collaborate cross-functionally with AE Leaders to translate efforts into outcomes.
• Attract and retain top talent by identifying high-potential candidates.
• Stay focused on leadership while others handle list building and CRM tasks.
• Define and deliver excellence by maintaining targets and healthy attrition.

Skills

Coaching-first leader

Phone-first believer

Creative strategist

Naturally curious

Lead by example

Data-literate

High emotional intelligence

Talent magnet

Strong collaborator

Culture builder

Job description

American Express Global Business Travel is seeking a coaching-first leader for our mid-market sales growth team in the United States. You will mentor reps, model techniques on calls, and drive a phone-first culture to evolve pipeline through genuine engagement.

You’ll collaborate with cross-functional leaders to ensure measurable performance improvements and low attrition. You will recruit and develop top talent, build outbound messaging strategies, and use dashboards to ask better coaching