Mid-Market SDR Leader & Coach

American Express Global Business Travel; Arlington Heights (IL); On-site; USD 88,000 - 164,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning platform access

Job summary

American Express Global Business Travel is seeking a coaching‑first leader to mentor mid‑market sales reps, model excellence, and build a strong phone‑first culture in our outbound program.

You will set the tone for the team, use dashboards to drive coaching decisions, and collaborate cross‑functionally to translate activity into real business outcomes. Expect a high‑impact role focused on growth and talent development.

Qualifications

• Coaching-first leadership with a proven track record.
• Experience mentoring reps to improve pipeline and performance.
• Ability to drive conversations and coaching based on data.

Responsibilities

• Lead hands-on mentoring by listening to calls and coaching live.
• Model techniques by answering calls alongside the team.
• Build outbound strategy with frontline insights to improve messaging.

Skills

Coaching leadership

Mentoring

Phone-first mindset

Data-driven coaching

Team development

Tools

CRM systems

Dashboards

Job description

American Express Global Business Travel is seeking a coaching‑first leader to mentor mid‑market sales reps, model excellence, and build a strong phone‑first culture in our outbound program.

You will set the tone for the team, use dashboards to drive coaching decisions, and collaborate cross‑functionally to translate activity into real business outcomes. Expect a high‑impact role focused on growth and talent development.