Phone Crisis Intervention Specialist

Frontier Behavioral Health; United States; On-site; USD 56,000 - 57,000; Full time

Benefits offered by this job

Signing Bonus!

No-cost licensure supervision

Federal and State Loan Forgiveness

Reimbursement of License/Certification

Free Employee Assistance Program

Staff Discounts at FBH partners

Job summary

Frontier Behavioral Health in Spokane is seeking a Crisis Line Specialist and Crisis Triage Specialist to provide telephone crisis intervention and evaluation for youth, adults, and families across a six-county region. You will conduct telephone assessments, triage risk, coordinate referrals, and support safety planning in urgent behavioral health situations.

This role requires a Bachelor’s degree in Behavioral Health, the ability to work in a fast-paced environment, and strong communication and

Qualifications

• Bachelor’s degree in Behavioral Health related field required.
• Must submit for Agency Affiliation within 30 days of hire.

Responsibilities

• Provide telephone triage services to individuals requesting assistance or 3rd party referral sources to provide community stabilization services to the identified individual in crisis.
• Complete risk assessments to determine if caller is at risk for suicide and/or homicide, and who may need an immediate response, which may include referrals to Law Enforcement, DCR, and/or Active Rescue to maintain his/her safety or the safety of others.
• Must be able to manage multiple calls in a professional and engaging manner.
• Assist clinical staff with follow up phone calls as requested and appropriate.
• In collaboration with clients and their support system, develop stabilization and safety plans.
• Complete comprehensive documentation which supports the safety plan as indicated.
• Possess an in-depth knowledge of community resources and ability to access resources to support and address client needs.
• Accept delegation and follow through with specific expanded assignments and responsibilities within FBH system such as quality improvements teams, task groups, committees, consultations, mentoring or training responsibilities.
• Maintain client records and all other required documentation in a timely and confidential manner, in accordance with agency policies and practices.
• Regional Crisis Line Specialists must adhere to NCQA standards
• Other duties as assigned by agency or supervisor.

Skills

Engagement skills

Customer service

Empathy

Calm under pressure

Diversity communication

Critical thinking

Resource awareness

Autonomy

Education

Bachelor’s degree in Behavioral Health related field

Tools

NCQA standards

Job description

Frontier Behavioral Health in Spokane is seeking a Crisis Line Specialist and Crisis Triage Specialist to provide telephone crisis intervention and evaluation for youth, adults, and families across a six-county region. You will conduct telephone assessments, triage risk, coordinate referrals, and support safety planning in urgent behavioral health situations.

This role requires a Bachelor’s degree in Behavioral Health, the ability to work in a fast-paced environment, and strong communication and