Crisis Intervention Specialist — Remote After Training

Frontier Behavioral Health; United States; Hybrid; USD 74,207,000 - 90,346,000; Full time

Benefits offered by this job

Paid Time Off

Sick Leave

Federal Holidays

Compressed Workweek option

Medical, Dental and Vision

Retirement – 403b plan with employer %

Flexible Spending Accounts

Life Insurance

Signing Bonus

Licensure supervision

Loan Forgiveness Program

License/Certification fee reimburse

Employee Assistance Program

Staff Discounts

Job summary

Frontier Behavioral Health is seeking a Telephone Crisis Intervention Specialist in Spokane, WA. The role involves performing crisis triage by phone, assessing safety risks, and coordinating referrals and resources for individuals in crisis.

Training is required, with in-person work followed by possible remote status after competencies are demonstrated. The position emphasizes patient-centered care, collaboration with clinical staff, and maintaining confidential documentation while supporting a

Qualifications

• Bachelor’s degree in Behavioral Health related field is required.
• Experience with crisis intervention and risk assessments is preferred.
• Strong engagement and customer service skills are essential.

Responsibilities

• Provide telephone triage and crisis intervention support.
• Complete risk assessments and determine need for immediate response.
• Manage multiple calls professionally and calmly.
• Assist clinical staff with follow-up calls and safety planning.

Skills

Engagement

Customer service

Empathy

Crisis intervention

Risk assessment

Communication

Cultural competence

Autonomy

Critical thinking

Education

Bachelor’s degree in Behavioral Health related field

Job description

Frontier Behavioral Health is seeking a Telephone Crisis Intervention Specialist in Spokane, WA. The role involves performing crisis triage by phone, assessing safety risks, and coordinating referrals and resources for individuals in crisis.

Training is required, with in-person work followed by possible remote status after competencies are demonstrated. The position emphasizes patient-centered care, collaboration with clinical staff, and maintaining confidential documentation while supporting a