Phone & Chat Support Specialist - Customer Care

HappyGlobal Service; United States; On-site; USD 30,000 - 45,000; Full time

Job summary

HappyGlobal Service is seeking a customer service representative to be the first point of contact for our customers. You’ll handle inquiries, provide product and order information, and ensure a smooth experience across channels.

You’ll log interactions, resolve issues directly or escalate when needed, and represent our brand with friendliness and consistency at every touchpoint. Strong communication and problem-solving skills are essential, with a genuine curiosity about how our products work.

Qualifications

• Customer-first mindset with ownership and follow-through.
• Reliable, organized, able to manage multiple interactions without dropping the ball.
• Structured thinker with sharp attention to detail.
• Curious about how products work and willingness to ask questions.

Responsibilities

• Handle inbound customer inquiries via phone and live chat in a timely and professional manner.
• Support customers with questions related to orders, delivery status, and product information.
• Help customers with basic product usage, setup, and accessory questions.
• Accurately log customer interactions and follow through on open issues, escalating to the right team as needed.
• Represent our brand with friendliness and consistency across every customer touchpoint.

Skills

Customer-first mindset

Reliable and organized

Structured thinker

Curious about products

Job description

HappyGlobal Service is seeking a customer service representative to be the first point of contact for our customers. You’ll handle inquiries, provide product and order information, and ensure a smooth experience across channels.

You’ll log interactions, resolve issues directly or escalate when needed, and represent our brand with friendliness and consistency at every touchpoint. Strong communication and problem-solving skills are essential, with a genuine curiosity about how our products work.