Global Customer Support & Solutions Specialist

Priority Dispatch Corp.; Northern (KY); Hybrid; USD 26,000 - 29,000; Full time

Job summary

Priority Dispatch Corp. is seeking a Customer Service Representative to listen and respond to customers’ needs, provide product information, take orders and handle questions or complaints. You will maintain customer accounts, process quotations and coordinate with distributors and sales teams.

The role emphasizes thorough communication, accuracy, and multi-lingual capabilities while collaborating with management to develop customer accounts internationally.

Qualifications

• Bachelor's degree preferred, but combination of education and experience considered.
• Experience in engineering or manufacturing environment preferred.
• Ability to read blueprints and understand tight tolerances.
• Strong computer skills with MS Office.
• Must communicate effectively with customers, sales reps, distributors and internal teams.

Responsibilities

• Develop and maintain professional relationships with international customer accounts.
• Communicate with customers, sales representatives, distributors and production manager with any order updates.
• Process quotations, purchase orders and other related information for order entry, and process customer’s claims.
• Prepare and enter technical drawings, recommend potential products and services to customers.
• Analyze customers’ needs and collaborate with management to develop customer accounts.

Skills

Customer service

MS Office

Blueprint reading

Communication

Detail oriented

Multilingual

Education

Bachelor's degree preferred

Job description

Priority Dispatch Corp. is seeking a Customer Service Representative to listen and respond to customers’ needs, provide product information, take orders and handle questions or complaints. You will maintain customer accounts, process quotations and coordinate with distributors and sales teams.

The role emphasizes thorough communication, accuracy, and multi-lingual capabilities while collaborating with management to develop customer accounts internationally.