Phone & Chat Customer Care Specialist

HappyGlobal Service; San Antonio (TX); Sur place; USD 22 000 - 28 000; Plein temps

Résumé du poste

HappyGlobal Service in the United States is seeking a customer-focused team member to be the first point of contact for customers, handling inquiries, orders, and product questions with courtesy and accuracy.

You will log interactions, resolve issues or escalate to the right team, and represent the brand with consistent, friendly service across all touchpoints. This role emphasizes ownership and clear communication in a fast-paced environment.

Qualifications

• Customer-first mindset with ownership and follow-through.
• Reliable, organized, able to manage multiple interactions.
• Structured thinker with sharp attention to detail.
• Genuine curiosity about how products work.

Responsabilités

• Handle inbound customer inquiries via phone and live chat in a timely and professional manner
• Support customers with questions related to orders, delivery status, and product information
• Help customers with basic product usage, setup, and accessory questions
• Accurately log customer interactions and follow through on open issues or escalate to the right team
• Represent our brand with friendliness and consistency across every customer touchpoint

Connaissances

Customer-first mindset

Multitasking

Attention to detail

Curiosity about products

Description du poste

HappyGlobal Service in the United States is seeking a customer-focused team member to be the first point of contact for customers, handling inquiries, orders, and product questions with courtesy and accuracy.

You will log interactions, resolve issues or escalate to the right team, and represent the brand with consistent, friendly service across all touchpoints. This role emphasizes ownership and clear communication in a fast-paced environment.