Client Success Specialist

Global Healthcare Services Inc; Bloomington (IN); Remote; USD 25,000 - 30,000; Full time

Benefits offered by this job

401k Retirement Accounts

PTO

Health & Dental Benefits

Remote Environment & Flexible Schedule

Education Assistance

Job summary

Global Healthcare Services Inc is seeking a Customer Support Specialist in Bloomington, IN. The role focuses on answering questions, resolving issues, and ensuring customers feel heard and helped, whether by phone, email, or chat.

Ideal candidates are patient, empathetic, and clear in writing and speaking, able to stay calm with frustrated customers, and capable of maintaining privacy and security of information.

Qualifications

• 1+ years of customer service, customer support, or client-facing experience.
• Excellent written and verbal communication skills.
• Strong problem-solving ability and attention to detail.
• Comfort with CRM, ticketing, or help desk software.
• Typing speed of 40+ WPM with good accuracy.
• Ability to stay patient and professional under pressure.
• Ability to manage multiple conversations and priorities at once.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other support channels in a timely, professional manner.
• Diagnose customer issues, provide accurate solutions, and explain next steps clearly.
• Log every interaction in the CRM or ticketing system with complete, accurate notes.
• Prioritize and manage a queue of open cases, following up until each is fully resolved.
• Handle sensitive situations, complaints, and escalations with empathy and composure.
• Escalate complex or unresolved issues to the appropriate team, with clear documentation.
• Process account updates, orders, refunds, or service changes according to company policy.
• Maintain strong product and service knowledge, and stay current on updates and policy changes.
• Identify recurring customer issues and share trends and feedback with internal teams.
• Contribute to the knowledge base, help articles, and response templates.
• Meet performance targets for response time, resolution rate, and customer satisfaction.
• Protect customer privacy and handle personal information securely.

Skills

Customer service

Written and verbal communication

Problem solving

CRM / help desk software

Typing 40+ WPM

Multitasking

Patience under pressure

Tools

Zendesk/Freshdesk/Intercom/Salesforce

Job description

Global Healthcare Services Inc | Full time

The Customer Support Specialist is the voice of the company for the people it serves. You’ll answer questions, resolve issues, and make sure each customer leaves the interaction feeling heard and helped. This role suits someone who is patient, empathetic, and clear in writing and on the phone, and who stays calm when a customer is frustrated.

Key responsibilities

• Respond to customer inquiries by phone, email, chat, and other support channels in a timely, professional manner


• Diagnose customer issues, provide accurate solutions, and explain next steps clearly


• Log every interaction in the CRM or ticketing system with complete, accurate notes


• Prioritize and manage a queue of open cases, following up until each is fully resolved


• Handle sensitive situations, complaints, and escalations with empathy and composure


• Escalate complex or unresolved issues to the appropriate team, with clear documentation


• Process account updates, orders, refunds, or service changes according to company policy


• Maintain strong product and service knowledge, and stay current on updates and policy changes


• Identify recurring customer issues and share trends and feedback with internal teams


• Contribute to the knowledge base, help articles, and response templates


• Meet performance targets for response time, resolution rate, and customer satisfaction


• Protect customer privacy and handle personal information securely

Requirements

Required qualifications

• 1+ years of customer service, customer support, or client-facing experience


• Excellent written and verbal communication skills


• Strong problem-solving ability and attention to detail


• Comfort with CRM, ticketing, or help desk software


• Typing speed of 40+ WPM with good accuracy


• Ability to stay patient and professional under pressure


• Ability to manage multiple conversations and priorities at once

Preferred qualifications

• Experience with platforms such as Zendesk, Freshdesk, Intercom, or Salesforce


• Prior experience in a remote support role


• Experience in a healthcare, finance, or other regulated industry


• Bilingual or multilingual abilities

• 401k Retirement Accounts


• PTO


• Health & Dental Benefits


• Remote Enviroment & Flexible Schedule


• Education Assistance