Phone Support Specialist - First-Call Resolution

Vitality Group; United States; Remote; USD 20,664 - 23,419; Full time

Benefits offered by this job

Medical, Dental & Vision plans

401(k) with company match

Company paid Life Insurance (Basic,Vol

Company paid Short Term & Long Term DI

Paid Time Off (Vacation, Sick & Public

100% Paid Family Leave (Maternity/Pat

Wellness Resources

Job summary

Vitality Group is seeking a Customer Care Specialist in the United States to provide high-quality support via phone. You will handle inbound calls, resolve issues on first contact, and direct inquiries to the appropriate departments to prevent recurring problems.

The role focuses on educating members about the Vitality program, guiding them through the website, and rapidly addressing escalated inquiries while capturing improvement opportunities.

Qualifications

• Effective communication skills with customers and colleagues.
• Strong organizational skills to handle multiple tasks.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer focused and responsive in interactions.
• High School Diploma or equivalent required.

Responsibilities

• Support inbound telephonic calls from members.
• Provide over the phone support to members.
• Specialize in first call resolution performance.
• Manage and respond to inquiries from customers.
• Submit requests to the proper departments to prevent recurring issues.
• Ensure rapid response and resolution of escalated inquiries.
• Educate customers on the Vitality program and website navigation.
• Capture submitted events and report improvements.

Skills

Effective communication

Strong organization

Ability to manage multiple priorities

Customer focused

Responsive

Education

High School Diploma

Job description

Vitality Group is seeking a Customer Care Specialist in the United States to provide high-quality support via phone. You will handle inbound calls, resolve issues on first contact, and direct inquiries to the appropriate departments to prevent recurring problems.

The role focuses on educating members about the Vitality program, guiding them through the website, and rapidly addressing escalated inquiries while capturing improvement opportunities.