US Customer Experience Agent — Multi-Brand Support

THG Ingenuity Ltd.; New Jersey; On-site; USD 21,000 - 30,000; Full time

Job summary

THG Ingenuity Ltd. is seeking a Customer Service Agent to be the first point of contact for our valued customers across multiple brands.

The role is based in our US office and supports inquiries via live chat, phone, email, and social media, ensuring a consistent, high-quality customer experience. You will handle product advice, order issues, and general inquiries, while upholding THG’s commitment to outstanding service.

Qualifications

• 1+ years in a call centre environment or customer service role.
• Strong written and verbal communication.
• Customer-centric approach with empathy and professionalism.

Responsibilities

• Be the first point of contact across THG Ingenuity brands for customers.
• Address inquiries, issues and complaints promptly and professionally across channels (phone, live chat, email, social).
• Maintain high-quality interactions while working toward department targets.
• Engage with customers in a polite, professional manner on a daily basis.
• Support product queries and general customer service needs across the US territory.

Skills

Communication

Written Communication

Customer focus

Problem solving

Decision making

Adaptability

Call centre experience

Tools

Live chat platforms

Phone systems

Email management

Job description

THG Ingenuity Ltd. is seeking a Customer Service Agent to be the first point of contact for our valued customers across multiple brands.

The role is based in our US office and supports inquiries via live chat, phone, email, and social media, ensuring a consistent, high-quality customer experience. You will handle product advice, order issues, and general inquiries, while upholding THG’s commitment to outstanding service.