Phone-Based Customer Service & Loan Support Specialist

Security Finance; Decatur (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Company paid health insurance

Competitive 401(k) with match

Life and dental benefits

Paid holidays and vacation

Profit sharing

Closed on Sundays

Job summary

A financial services company in Decatur, Texas is seeking an individual for a customer service role focused on providing exceptional service primarily over the phone. The job entails maintaining accurate office cash, ensuring compliance with lending regulations, and achieving account growth. Ideal candidates will have excellent communication skills and the ability to thrive in a fast-paced environment. A full benefits package is offered, including health insurance and a competitive 401(k).

Qualifications

• 18 years of age or older.
• Valid driver's license with acceptable driving record.
• Ability to pass a criminal background check.
• Collections experience preferred.
• Ability to be on the phone for most of the day.
• Flexible schedule including evenings and Saturdays.

Responsibilities

• Provide exceptional customer service.
• Maintain office cash with accuracy.
• Achieve account gain through effective customer solicitation.
• Ensure compliance with lending regulations.
• Complete loan applications promptly.

Skills

Customer service skills

Effective communication

Results-driven

Ability to work in a fast-paced environment

Collections experience

Job description

A financial services company in Decatur, Texas is seeking an individual for a customer service role focused on providing exceptional service primarily over the phone. The job entails maintaining accurate office cash, ensuring compliance with lending regulations, and achieving account growth. Ideal candidates will have excellent communication skills and the ability to thrive in a fast-paced environment. A full benefits package is offered, including health insurance and a competitive 401(k).