Phone-Based Customer Care & Loan Services Rep

Security Finance; Floresville (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance (employee)

401(k) with match

Life and Dental benefits

Paid holidays and vacation

Profit sharing

Closed Sundays

Job summary

Security Finance in Floresville, TX is seeking a customer service focused associate to handle high-volume phone interactions, process loan applications, and uphold lending regulations.

The role emphasizes accurate cash handling, compliance with company policies, and opportunities with a full benefits package including health, 401(k), life and dental coverage, paid holidays, and profit sharing; Sundays closed. Hours are Monday-Friday until 8 PM and Saturdays, with schedule varying by location.

Qualifications

• Professional customer service experience is required.
• Ability to handle cash with accuracy and security.
• Understanding of loan processes and regulations is preferred.
• Familiarity with company policies and Know Your Rights is a plus.

Responsibilities

• Provide exceptional customer service via phone.
• Maintain accurate and secure office cash.
• Aim to grow accounts through loan judgments and customer solicitation.
• Ensure compliance with state and federal lending regulations and policies.
• Promptly process loan applications and maintain records.

Skills

Phone-based customer service

Cash handling

Loan knowledge

Regulatory compliance

Loan applications

Record keeping

Job description

Security Finance in Floresville, TX is seeking a customer service focused associate to handle high-volume phone interactions, process loan applications, and uphold lending regulations.

The role emphasizes accurate cash handling, compliance with company policies, and opportunities with a full benefits package including health, 401(k), life and dental coverage, paid holidays, and profit sharing; Sundays closed. Hours are Monday-Friday until 8 PM and Saturdays, with schedule varying by location.