Phone-Based Customer Service Specialist - Loan Support

Security Finance; Arlington (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Company paid health insurance

Competitive 401(k) with match

Life and dental benefits

Paid holidays and vacation

Profit sharing

Closed on Sundays

Job summary

A financial services provider is seeking a Floating Customer Service Representative in Arlington, TX. The role involves providing exceptional customer service primarily over the phone while maintaining cash accuracy and ensuring compliance with regulations. Candidates must be at least 18 years old with a valid driver's license and are expected to handle collections effectively. The position offers competitive pay and a comprehensive benefits package, including health insurance and a 401(k) plan.

Qualifications

• 18 years or older.
• Valid driver's license with acceptable driving record.
• Ability to pass a criminal background check.
• Collections experience preferred.
• Ability to work on the phone majority of the day.

Responsibilities

• Provide exceptional customer service.
• Maintain office cash accurately and securely.
• Achieve account gain through effective customer solicitation.
• Ensure compliance with lending regulations and policies.
• Complete loan applications promptly.

Skills

Effective communication skills

Customer service orientation

Ability to work in a fast-paced environment

Job description

A financial services provider is seeking a Floating Customer Service Representative in Arlington, TX. The role involves providing exceptional customer service primarily over the phone while maintaining cash accuracy and ensuring compliance with regulations. Candidates must be at least 18 years old with a valid driver's license and are expected to handle collections effectively. The position offers competitive pay and a comprehensive benefits package, including health insurance and a 401(k) plan.