Bilingual Phone Support & Loan Services Specialist

Security Finance; Irving (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Company paid Health insurance

Competitive 401(k) with match

Life and Dental benefits

Paid holidays and vacation

Profit Sharing

Closed on Sundays

Job summary

A financial services company located in Irving, TX is seeking a dedicated customer service professional. The role predominantly involves phone interactions, where effective communication and a friendly demeanor are crucial. Responsibilities include providing exceptional customer service, maintaining office cash, and ensuring compliance with lending regulations. Candidates must be 18 or older, possess a valid driver’s license, and be able to work Monday to Saturday. Bilingual skills in Spanish and English are preferred.

Qualifications

• Must be 18 years or older.
• Possess a valid driver’s license with an acceptable driving record.
• Ability to pass a criminal background check.
• Preferred: Collections experience and skip tracing.
• Ability to work on the phone for most of the day.
• Schedule flexibility required.

Responsibilities

• Provide exceptional customer service.
• Maintain office cash securely and accurately.
• Achieve account gains through effective customer solicitation.
• Ensure compliance with all lending regulations.
• Complete loan applications promptly.

Skills

Customer service skills

Effective communication

Results-driven

Fluent in Spanish

Job description

A financial services company located in Irving, TX is seeking a dedicated customer service professional. The role predominantly involves phone interactions, where effective communication and a friendly demeanor are crucial. Responsibilities include providing exceptional customer service, maintaining office cash, and ensuring compliance with lending regulations. Candidates must be 18 or older, possess a valid driver’s license, and be able to work Monday to Saturday. Bilingual skills in Spanish and English are preferred.