Phone-Based Customer Service & Loan Support Specialist

Security Finance; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Competitive 401(k) with match

Life and Dental benefits

Paid holidays and vacation

Profit Sharing

Closed on Sundays

Job summary

A financial services company is seeking a customer service representative in Austin, Texas. The ideal candidate will possess strong communication skills and thrive in a fast-paced environment. Responsibilities include providing exceptional customer service primarily over the phone, maintaining cash accuracy, and ensuring compliance with lending regulations. Benefits include company-paid health insurance, a competitive 401(k) plan, and paid holidays. Candidates must be at least 18 years old with a valid driver's license and collections experience preferred.

Qualifications

• Must be 18 years or older.
• Valid driver's license with acceptable driving record.
• Pass a criminal background check.
• Collections experience preferred.
• Ability to work on phone majority of the day.
• Availability Monday-Friday until 8 PM and Saturdays.

Responsibilities

• Provide exceptional customer service.
• Maintain office cash with accuracy and security.
• Achieve account gain through proven loan judgment.
• Ensure compliance with lending regulations.
• Complete loan applications promptly.
• Follow company record keeping procedures.

Job description

A financial services company is seeking a customer service representative in Austin, Texas. The ideal candidate will possess strong communication skills and thrive in a fast-paced environment. Responsibilities include providing exceptional customer service primarily over the phone, maintaining cash accuracy, and ensuring compliance with lending regulations. Benefits include company-paid health insurance, a competitive 401(k) plan, and paid holidays. Candidates must be at least 18 years old with a valid driver's license and collections experience preferred.