Phone-Based Customer Advocate

Health Care Service Corp.; Oklahoma City (OK); Hybride; USD 24 000 - 39 000; Plein temps

Résumé du poste

HCSC in Oklahoma City is seeking a responsive call center professional to handle inbound inquiries by phone and written channels. Under supervision, you''ll research issues and coordinate resolutions, spending about 90% of time on calls.

The role emphasizes strong communication, data entry, and quick decision making, with a robust benefits package and opportunities for professional growth.

Qualifications

• High school diploma OR GED.
• 1 year customer service experience.
• Experience evaluating customer situations, making decisions, and responding quickly to questions.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills and independent decision making skills.
• Analytical and organizational skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

Responsabilités

• Handle phone and written inquiries in a call center setting.
• Conduct research on inquiries and coordinate resolution of issues.
• Spend approximately 90% of the time on the phone per business needs.

Connaissances

Customer service

Data entry

Verbal communication

Written communication

Analytical skills

Organizational skills

Decision making

Formation

High school diploma or GED

Outils

Typing

Description du poste

HCSC in Oklahoma City is seeking a responsive call center professional to handle inbound inquiries by phone and written channels. Under supervision, you''ll research issues and coordinate resolutions, spending about 90% of time on calls.

The role emphasizes strong communication, data entry, and quick decision making, with a robust benefits package and opportunities for professional growth.