Producer Advocate

Market Operations; Oklahoma City (OK); Presencial; USD 24.000 - 39.000; Jornada completa

Descripción de la vacante

HCSC is seeking a call center agent in Oklahoma City to respond to customer inquiries by phone and email with prompt, accurate, and objective service.

You will spend about 90% of time on the phone, conduct research on inquiries, and coordinate issue resolutions under supervision. The organization emphasizes development and a drug-free workplace.

Formación

• High school diploma or GED required.
• At least 1 year of customer service experience.
• Experience evaluating customer situations and making quick decisions.
• Data entry and typing experience.
• Strong interpersonal, verbal and written communication skills.
• Analytical and organizational abilities.
• Ability to spend approximately 90% of time on the phone.

Responsabilidades

• Handle phone and written inquiries in a call center.
• Respond promptly, accurately and objectively.
• Research inquiries and coordinate resolutions of issues.
• Spend approximately 90% of time on the phone according to business needs.

Conocimientos

Customer service

Decision making

Communication

Analytical thinking

Organizational skills

Phone-based work

Typing / Data entry

Educación

High school diploma OR GED

Descripción del empleo

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Under supervision, this position is responsible for working on the phone all day in a call center to respond to telephone and written inquiries in a prompt, accurate and objective manner; conducting research on inquiries; and coordinating or handling resolution of issues. Spend approximately 90 of the scheduled time on the phone according to business needs. Referral preference given to applicants meeting testing criteria.

JOB REQUIREMENTS:

• High school diploma OR GED.
• 1 year customer service experience.
• Experience evaluating customer situations, making decisions, and responding quickly to questions.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills and independent decision making skills.
• Analytical and organizational skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

PREFERRED JOB REQUIREMENTS:

• 6 months data entry experience in an office environment.
• Experience in accounting and/or contract management.
• Referral preference given to applicants meeting testing criteria.

Compensation: $17.75 - $28.39

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.