Healthcare Customer Advocate I — Onsite Training & Growth

Health Care Service Corporation; Tulsa (OK); Vor Ort; USD 24.000 - 39.000; Vollzeit

Zusammenfassung

Health Care Service Corporation (HCSC) seeks a Customer Advocate for our on-site Tulsa call center. You will handle a high volume of member and provider inquiries by phone, spending about 90% of time on calls and researching responses to ensure accuracy and empathy.

Responsibilities include coding adjustments, resolving issues on first contact, and maintaining HIPAA-compliant communications with providers, families, and patients while protecting confidentiality.

Qualifikationen

• High school diploma or GED.
• 6 months customer service experience OR 6 months experience in an office environment.
• 1 year of customer service and internal sales experience preferred.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills.
• Analytical and organizational skills and independent decision making skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.
• Experience with billing, working in a medical office, or hospital customer service is preferred.

Aufgaben

• Analyze inquiries from members or providers to anticipate needs and proactively take the next steps to complete requests.
• Initiate and code adjustment transactions to correct and resolve inquiries.
• Helping our customers navigate the complexity of the healthcare industry to resolve their issues and ensure their needs are met on the first interaction.
• Collaborate with providers, families, and patients through secure communications, in compliance with HIPAA, to ensure member’s and provider’s needs are met.
• Maintain complete confidentiality of company business.

Kenntnisse

Computer skills

Data entry

Communication skills

Organizational skills

Decision making

Phone time 90%

Ausbildung

High school diploma or GED

Jobbeschreibung

Health Care Service Corporation (HCSC) seeks a Customer Advocate for our on-site Tulsa call center. You will handle a high volume of member and provider inquiries by phone, spending about 90% of time on calls and researching responses to ensure accuracy and empathy.

Responsibilities include coding adjustments, resolving issues on first contact, and maintaining HIPAA-compliant communications with providers, families, and patients while protecting confidentiality.