Customer Advocate I

Health Care Service Corporation; Richardson (TX); Hybrid; USD 24,000 - 39,000; Full time

Job summary

Health Care Service Corporation in Richardson, TX is seeking a call center representative to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. The role requires commitment to spend roughly 90% of the time on the phone and involves likely 6 months of related experience.

Training is onsite for 6 weeks in Richardson. The position transitions to remote work with hours from 9:30 am to 6:00 pm CST.

Qualifications

• High school diploma OR GED.
• 6 months customer service experience OR 6 months experience in an office environment.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills.
• Analytical and organizational skills and independent decision making skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

Responsibilities

• Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner.
• Duties include: conducting research; spends approximately 85% of the scheduled time on the phone according to business need.

Skills

Customer service

Data entry

Verbal communication

Written communication

Analytical thinking

Time management

Education

High school diploma or GED

Tools

Typing

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 85% of the scheduled time on the phone according to business need.

Job Requirements

• High school diploma OR GED.
• 6 months customer service experience OR 6 months experience in an office environment.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills.
• Analytical and organizational skills and independent decision making skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

Preferred Job Requirements

• 9 months customer service experience.
• Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
• Knowledge of medical terminology and anatomy.
• Proven ability to learn quickly and adapt to change.
• Referral preference given to applicants able to take and meet testing criteria.

This role requires a 6 week onsite training in our Richardson, TX office. Hours during the training are Monday-Friday, 8:00 am-4:30 pm CST. After 6 weeks of training, the role will move to remote/work from home. The work schedule will fall within Monday-Friday, 9:30 am-6:00 pm CST.

Sponsorship is not available for this role.

#INKT

Compensation: $17.75 - $28.39

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

To learn more about available benefits, please click https://careers.hcsc.com/totalrewards