Phone Banking & Solutions Specialist

S&T Bank; Mahoning Township (PA); Sur place; USD 21 000 - 38 000; Plein temps

Résumé du poste

S&T Bank in Indiana, PA is seeking a Customer Service Representative to handle inbound calls, address inquiries, and promote suitable products and services. The role supports the Branch Network and may involve outbound calls and assisting in training new staff.

You will work in a fast-paced environment, require excellent communication, and focus on delivering courteous service. The position offers day-to-day variety and opportunities to contribute to customer satisfaction.

Qualifications

• Requires a high school diploma or equivalent.
• Requires 1–2 years general business experience. Up front training enables position to be hired with up to one year experience.

Responsabilités

• Assumes responsibility for ensuring satisfactory handling of internal or customer related telephone inquiries or service-related problems.
• Answers incoming customer service calls and identifies customer needs by recommending applicable products and services.
• Assists the Branch Administration Department by identifying and reporting quality service concerns from customer interactions.
• Uses appropriate Customer Service/Sales/Correspondence Software to streamline processes and improve efficiency.
• Makes infrequent outbound telemarketing calls.
• Assists and encourages the sales process within the Solution Center Service.

Connaissances

Customer service

Phone support

Sales support

Team player

Formation

High school diploma

Outils

CRM software

Description du poste

S&T Bank in Indiana, PA is seeking a Customer Service Representative to handle inbound calls, address inquiries, and promote suitable products and services. The role supports the Branch Network and may involve outbound calls and assisting in training new staff.

You will work in a fast-paced environment, require excellent communication, and focus on delivering courteous service. The position offers day-to-day variety and opportunities to contribute to customer satisfaction.