Bank Teller: Customer Service & Transactions

S&T Bank; Camp Hill (AL); On-site; USD 22,000 - 32,000; Full time

Job summary

S&T Bank is seeking a Customer Service Representative at our Camp Hill branch to assist customers with a variety of transactions and provide exceptional service. You will promote bank products, resolve issues, and refer customers to the appropriate departments while upholding policies and accuracy in daily operations.

The role requires 1–2 years of general experience and completion of the retail training program, with a strong emphasis on customer care and teamwork in a branch setting.

Qualifications

• Requires a high school diploma or equivalent basic academic education.
• One to two years general experience and the successful completion of the retail training program.
• Strong knowledge of policies and procedures and bank products/services available to customers.

Responsibilities

• Operates a customer service window to provide customers with exceptional service on a variety of transactions.
• Suggests solutions and options to customers and refers customers to appropriate areas of the bank.
• Maintains accuracy and balancing skills with a balancing rate of 85% per Retail Policies and Procedure manual.
• Promotes bank services, answers questions about banking matters, and directs customers to specialists as needed.
• Identifies customer needs through profiling to expand relationships and generate leads for Personal Banker platform.
• Contributes to branch goals and sales and service standards as outlined by Branch Management.
• Provides services including night deposits, mail deposits and safe deposit admittance when needed.
• Maintains positive relationships with customers and coworkers; works independently and as part of a team.

Skills

Customer Service

Communication

Cash Handling

Problem Solving

Education

High School Diploma or GED

Tools

POS System

MS Office

Job description

S&T Bank is seeking a Customer Service Representative at our Camp Hill branch to assist customers with a variety of transactions and provide exceptional service. You will promote bank products, resolve issues, and refer customers to the appropriate departments while upholding policies and accuracy in daily operations.

The role requires 1–2 years of general experience and completion of the retail training program, with a strong emphasis on customer care and teamwork in a branch setting.