Phone Banking & Service Advisor

S&T Bank; Ohio; On-site; USD 21,000 - 38,000; Full time

Job summary

S&T Bank is seeking a customer service professional at our Indiana, PA location to handle internal and external inquiries by phone, ensuring courteous and timely assistance. The role supports the Branch Network, enabling in-branch staff to focus on customers onsite.

The ideal candidate has 1–2 years of general business experience, a high school diploma, and is comfortable using sales and service software to streamline processes. Strong communication is essential.

Qualifications

• Requires ability to handle internal or customer inquiries by phone with courtesy and professionalism.
• Experience in identifying customer needs and recommending bank products/services.
• Strong use of customer service or sales software to improve efficiency.

Responsibilities

• Answer incoming customer service calls and assist with questions or issues.
• Identify and address customer needs by recommending applicable bank products and services.
• Refer customers to Personal Bankers for deposit or loan account openings when appropriate.
• Support the branch with operational procedures and training of new staff as needed.
• Occasional outbound telemarketing and lead generation to support sales efforts.

Skills

Customer service

Phone support

Sales support

Teamwork

Education

High School Diploma

Tools

CRM software

Job description

S&T Bank is seeking a customer service professional at our Indiana, PA location to handle internal and external inquiries by phone, ensuring courteous and timely assistance. The role supports the Branch Network, enabling in-branch staff to focus on customers onsite.

The ideal candidate has 1–2 years of general business experience, a high school diploma, and is comfortable using sales and service software to streamline processes. Strong communication is essential.