Phone Bank Operator

AppleOne Employment Services; Saint Augustine (FL); On-site; USD 25,000 - 28,000; Full time

Job summary

AppleOne Employment Services in Saint Augustine, FL, is seeking a Phone Bank Operator for a temporary one-month assignment. You will support election-related inquiries, handle high volumes of calls, and help facilitate communication with the Supervisor of Elections process.

This role emphasizes professionalism, strong phone etiquette, and a service-focused mindset with immediate start. The position offers a stable team environment with clear daily responsibilities.

Qualifications

• Handle a high volume of incoming phone calls.
• Assist callers with process-related questions and general inquiries.
• Provide professional customer service support in a phone bank environment.
• Escalate complex questions to the appropriate supervisor.
• 1–2 years of customer service or administrative experience preferred.
• Must be a registered voter in Florida.
• Strong phone etiquette and clear verbal communication.
• Reliable, punctual, and able to start immediately.
• Able to follow scripts and supervisor instructions.
• Discretion with confidential information.

Responsibilities

• Answer incoming calls professionally and courteously.
• Provide accurate information on election-related processes.
• Route calls or escalate when needed.
• Maintain clear communication with supervisors.
• Document or track caller information as directed.
• Represent the office with confidentiality.

Skills

Phone banking

Customer service

Call center experience

Voter registration

Communication skills

Job description

Job Summary

We are seeking a Phone Bank Operator for a temporary one month assignment in Saint Augustine, FL. This administrative and customer service role will support phone inquiries and help facilitate communication related to the Supervisor of Elections process. This is a great opportunity for candidates with strong phone etiquette, professionalism, and a service-focused approach who are available to start right away. The role offers a supportive team environment, clear daily responsibilities, and the chance to contribute to important community operations during a busy and meaningful assignment.

Key Responsibilities

• Answer incoming calls in a professional, courteous, and timely manner.
• Provide accurate information and assistance to callers regarding election-related processes and inquiries.
• Route calls or elevate questions to the appropriate team member when needed.
• Maintain clear communication with supervisors and team members throughout the assignment.
• Document or track caller information as directed.
• Represent the office with professionalism, patience, and confidentiality.

Compensation and Benefits

• Pay rate: $18 per hour.
• Job type: Contract/temporary.
• Assignment length: Approximately one month.
• Location: Saint Augustine, FL.
• Start date: As soon as possible.

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

Required Qualifications and Skills

• Answer and manage a high volume of incoming phone calls.
• Assist callers with process-related questions and general inquiries.
• Provide professional customer service support in a phone bank environment.
• Escalate complex questions or concerns to the appropriate supervisor or department.
• 1 to 2 years of customer service, administrative, reception, switchboard, or call center experience preferred.
• Must be a registered voter in the state of Florida.
• Strong phone etiquette and clear verbal communication skills.
• Ability to remain calm, courteous, and professional when assisting callers.
• Reliable, punctual, and able to start as soon as possible.
• Comfortable following scripts, procedures, and supervisor instructions.
• Ability to handle sensitive information with discretion and confidentiality.

Preferred Qualifications

• Previous phone bank, call center, reception, or switchboard experience.
• Experience supporting public service, government, elections, or community-focused operations.
• Strong attention to detail and ability to accurately record information.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.