Bilingual Customer Service Rep

AppleOne Employment Services; Saint Augustine (FL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Major medical

Dental

Vision

401k

Sick pay

Job summary

AppleOne Employment Services seeks a Bilingual Customer Service Rep for a voter services assignment in Saint Augustine, FL. This fully onsite role requires fluency in English and Spanish and a customer-focused administrative approach to assist residents with questions and processes during the election period.

You will perform data entry, document handling, and routine clerical tasks while delivering accurate, courteous service in a fast-paced government-facing environment.

Qualifications

• Provide bilingual voter services and customer support in English and Spanish.
• Perform data entry, document handling, and record updates.
• Deliver professional, friendly service to the public.
• Work fully onsite Monday through Friday.
• Attention to detail and ability to follow procedures.
• Team-oriented and dependable.

Responsibilities

• Provide bilingual customer service support to voters and community members in English and Spanish.
• Answer questions, provide information, and assist with voter services processes in a professional and courteous manner.
• Perform administrative and clerical duties, including data entry, document handling, and record updates.
• Support daily office operations during a high-volume election support period.
• Communicate clearly with the public, internal team members, and other support staff.
• Maintain accuracy, confidentiality, and a positive customer experience at all times.

Skills

Bilingual English/Spanish

Customer service

Data entry

Administrative support

Professional communication

Job description

Job Summary

A Bilingual Customer Service Rep is needed for a voter services assignment in Saint Augustine, FL. This fully onsite role is an excellent opportunity for a customer-focused administrative professional who is fluent in English and Spanish and enjoys helping the public with important community services.

In this role, you will support voter services operations during an upcoming election period, assisting residents with questions, administrative processes, and service-related needs. The environment is fast-paced, team-oriented, and mission-driven, offering the chance to contribute to meaningful public service work while using your communication, organization, and customer service skills every day.

Key Responsibilities

• Provide bilingual customer service support to voters and community members in English and Spanish.
• Answer questions, provide information, and assist with voter services processes in a professional and courteous manner.
• Perform administrative and clerical duties, including data entry, document handling, and record updates.
• Support daily office operations during a high-volume election support period.
• Communicate clearly with the public, internal team members, and other support staff.
• Maintain accuracy, confidentiality, and a positive customer experience at all times.

Compensation and Benefits

• Pay rate: $21 per hour.
• Schedule: Monday through Friday.
• Work arrangement: Fully onsite in Saint Augustine, FL.

Required Qualifications and Skills

• Provide bilingual voter services and customer support in English and Spanish.
• Assist with administrative, clerical, and data entry tasks.
• Support office operations during an upcoming election assignment.
• Deliver professional, friendly, and accurate service to the public.
• Must be bilingual in English and Spanish.
• 1 to 2 years of customer service, administrative, clerical, or related experience preferred.
• Strong customer service skills with a helpful and professional communication style.
• Comfortable working fully onsite, Monday through Friday.
• Strong attention to detail and ability to follow procedures accurately.
• Positive personality, dependable work ethic, and team-oriented attitude.
• Ability to remain calm and courteous in a busy public-facing environment.

Preferred Qualifications

• Previous experience in voter services, public service, government office support, call center support, or front desk administration.
• Experience assisting diverse populations in a bilingual customer service setting.
• Familiarity with handling confidential information and following established office procedures.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.