Phoenix-Based Senior Client Service Advocate

Cox Automotive Inc.; Phoenix (AZ); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Bereavement leave

Volunteer time off

Job summary

Cox Automotive Inc. in Phoenix seeks a Sr Client Service Rep to act as a client advocate, ensure satisfaction, and resolve issues in a fast-paced environment. You will manage a high volume of tasks, leverage resources, and communicate clearly to identify needs.

Requirements include a high school diploma or GED, at least 4 years of customer service experience, strong communications, and multitasking ability. Candidates must reside in Phoenix and be authorized to work in the United States.

Qualifications

• High School Diploma or GED required; college degree preferred (or equivalent experience).
• Minimum of 4 years of customer service experience.
• Excellent oral and written communications skills, especially in phone or email contexts.
• Ability to adapt in a fast-paced, high-energy environment.

Responsibilities

• Become proficient in knowledge base requirements to resolve clients' needs efficiently.
• Maintain client records and documentation across platforms and systems.
• Handle a high volume of tasks with timely, accurate resolutions.
• Identify client needs, research issues, and provide effective solutions.
• Build strong client relationships and deliver best-in-class service.
• Assist clients with onboarding and status updates for applications.
• Communicate clearly on how to use client-facing tools.

Skills

Customer service

Communication skills

Multitasking

Problem solving

Client advocacy

Education

High School Diploma or GED

College degree preferred

Job description

Cox Automotive Inc. in Phoenix seeks a Sr Client Service Rep to act as a client advocate, ensure satisfaction, and resolve issues in a fast-paced environment. You will manage a high volume of tasks, leverage resources, and communicate clearly to identify needs.

Requirements include a high school diploma or GED, at least 4 years of customer service experience, strong communications, and multitasking ability. Candidates must reside in Phoenix and be authorized to work in the United States.