Sr Customer Care Specialist (Manheim)

Cox Automotive Inc.; Phoenix (AZ); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Bereavement leave

Volunteer time off

Job summary

Cox Automotive Inc. in Phoenix seeks a Sr Client Service Rep to act as a client advocate, ensure satisfaction, and resolve issues in a fast-paced environment. You will manage a high volume of tasks, leverage resources, and communicate clearly to identify needs.

Requirements include a high school diploma or GED, at least 4 years of customer service experience, strong communications, and multitasking ability. Candidates must reside in Phoenix and be authorized to work in the United States.

Qualifications

• High School Diploma or GED required; college degree preferred (or equivalent experience).
• Minimum of 4 years of customer service experience.
• Excellent oral and written communications skills, especially in phone or email contexts.
• Ability to adapt in a fast-paced, high-energy environment.

Responsibilities

• Become proficient in knowledge base requirements to resolve clients' needs efficiently.
• Maintain client records and documentation across platforms and systems.
• Handle a high volume of tasks with timely, accurate resolutions.
• Identify client needs, research issues, and provide effective solutions.
• Build strong client relationships and deliver best-in-class service.
• Assist clients with onboarding and status updates for applications.
• Communicate clearly on how to use client-facing tools.

Skills

Customer service

Communication skills

Multitasking

Problem solving

Client advocacy

Education

High School Diploma or GED

College degree preferred

Job description

Job Scope

As the Sr Client Service Rep, you will serve as the client advocate and will be responsible for the client satisfaction based on task ownership and accurate resolution in a fast-paced environment. You will manage a high volume of tasks that require you to leverage various resources to identify the client's need, clarify and communicate information, research issues, and provide effective resolution while keeping the client satisfaction at the core of every decision and behavior.

CANDIDATE MUST RESIDE IN PHOENIX

As the Sr Client Service Rep, you will serve as the client advocate and will be responsible for the client satisfaction based on task ownership and accurate resolution in a fast-paced environment. You will manage a high volume of tasks that require you to leverage various resources to identify the client's need, clarify and communicate information, research issues, and provide effective resolution while keeping the client satisfaction at the core of every decision and behavior.

Key Responsibilities

• Become proficient in all knowledge base requirements to resolve clients' needs as efficiently as possible
• Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data
• Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
• Manage high volume of tasks in a timely and efficient manner
• Identify client needs, research issue and provide solutions and/or alternatives
• Build sustainable relationships and engage clients by providing best-in-class service
• Meet and/or exceed established key performance criteria
• Provide excellent client service and advocacy
• Work across the organization as needed to resolve client requests
• Assist clients with the onboarding process by providing status of application and registration process, guidance of next steps, and answer any questions
• Dispatch available vehicles to clients across all regions on an inbound basis
• Effectively communicate to the client how to use any of our client facing tools
• Perform other duties as deemed necessary by management

Qualifications

• High School Diploma or GED required; College degree preferred (or equivalent experience)
• Minimum of 4 years of customer service experience or the equivalent
• Auction and/or logistics/transportation knowledge a strong plus
• Excellent oral and written communications skills, particularly in a phone or email context
• Attention to detail and follow-through
• Demonstrated ability to adapt in a changing environment,
• Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment
• Demonstrated experience being a customer-focused, service-oriented professional

USD 22.02 - 33.08 per hour

Compensation

Hourly pay rate is in the range of $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets