Senior Client Advocate & Onboarding Specialist

Cox Communications, Inc.; Phoenix (AZ); On-site; USD 30,000 - 45,000; Full time

Job summary

Cox Communications, Inc. seeks a Sr Client Service Rep in Phoenix to advocate for clients, resolve issues fast, and manage a high volume of tasks with accuracy. You will use multiple resources to identify needs, communicate clearly, and ensure client satisfaction remains central to every action.

Role emphasizes onboarding support, cross-functional collaboration, and delivering best-in-class service in a fast-paced environment.

Qualifications

• Minimum of 4 years of customer service experience or the equivalent.
• Auction and/or logistics/transportation knowledge a strong plus.
• Excellent oral and written communications skills, particularly in a phone or email context.
• Attention to detail and follow-through.
• Ability to adapt in a changing environment and multi-task in a fast-paced setting.

Responsibilities

• Become proficient in all knowledge base requirements to resolve clients’ needs as efficiently as possible.
• Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data.
• Maintain appropriate documentation of conversations in designated system for handoff continuity.
• Manage high volume of tasks in a timely and efficient manner.
• Identify client needs, research issues and provide solutions or alternatives.
• Build sustainable relationships and engage clients with best-in-class service.
• Meet and/or exceed established key performance criteria.
• Provide excellent client service and advocacy.
• Work across the organization to resolve client requests.
• Assist clients with onboarding status, guidance on next steps, and questions.

Skills

Customer service

Communication skills

Adaptability

Multi-tasking

Attention to detail

Education

High School Diploma or GED

College degree preferred

Job description

Cox Communications, Inc. seeks a Sr Client Service Rep in Phoenix to advocate for clients, resolve issues fast, and manage a high volume of tasks with accuracy. You will use multiple resources to identify needs, communicate clearly, and ensure client satisfaction remains central to every action.

Role emphasizes onboarding support, cross-functional collaboration, and delivering best-in-class service in a fast-paced environment.