Sr Customer Care Specialist (Manheim)

Cox Communications, Inc.; Phoenix (AZ); On-site; USD 30,000 - 45,000; Full time

Job summary

Cox Communications, Inc. seeks a Sr Client Service Rep in Phoenix to advocate for clients, resolve issues fast, and manage a high volume of tasks with accuracy. You will use multiple resources to identify needs, communicate clearly, and ensure client satisfaction remains central to every action.

Role emphasizes onboarding support, cross-functional collaboration, and delivering best-in-class service in a fast-paced environment.

Qualifications

• Minimum of 4 years of customer service experience or the equivalent.
• Auction and/or logistics/transportation knowledge a strong plus.
• Excellent oral and written communications skills, particularly in a phone or email context.
• Attention to detail and follow-through.
• Ability to adapt in a changing environment and multi-task in a fast-paced setting.

Responsibilities

• Become proficient in all knowledge base requirements to resolve clients’ needs as efficiently as possible.
• Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data.
• Maintain appropriate documentation of conversations in designated system for handoff continuity.
• Manage high volume of tasks in a timely and efficient manner.
• Identify client needs, research issues and provide solutions or alternatives.
• Build sustainable relationships and engage clients with best-in-class service.
• Meet and/or exceed established key performance criteria.
• Provide excellent client service and advocacy.
• Work across the organization to resolve client requests.
• Assist clients with onboarding status, guidance on next steps, and questions.

Skills

Customer service

Communication skills

Adaptability

Multi-tasking

Attention to detail

Education

High School Diploma or GED

College degree preferred

Job description

Job Scope

As the Sr Client Service Rep, you will serve as the client advocate and will be responsible for the client satisfaction based on task ownership and accurate resolution in a fast-paced environment. You will manage a high volume of tasks that require you to leverage various resources to identify the client’s need, clarify and communicate information, research issues, and provide effective resolution while keeping the client satisfaction at the core of every decision and behavior.

CANDIDATE MUST RESIDE IN PHOENIX

Job Scope

As the Sr Client Service Rep, you will serve as the client advocate and will be responsible for the client satisfaction based on task ownership and accurate resolution in a fast-paced environment. You will manage a high volume of tasks that require you to leverage various resources to identify the client’s need, clarify and communicate information, research issues, and provide effective resolution while keeping the client satisfaction at the core of every decision and behavior.

Key Responsibilities

• Become proficient in all knowledge base requirements to resolve clients’ needs as efficiently as possible
• Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data
• Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
• Manage high volume of tasks in a timely and efficient manner
• Identify client needs, research issue and provide solutions and/or alternatives
• Build sustainable relationships and engage clients by providing best-in‑class service
• Meet and/or exceed established key performance criteria
• Provide excellent client service and advocacy
• Work across the organization as needed to resolve client requests
• Assist clients with the onboarding process by providing status of application and registration process, guidance of next steps, and answer any questions
• Dispatch available vehicles to clients across all regions on an inbound basis
• Effectively communicate to the client how to use any of our client facing tools
• Perform other duties as deemed necessary by management

Qualifications

• High School Diploma or GED required; College degree preferred (or equivalent experience)
• Minimum of 4 years of customer service experience or the equivalent
• Auction and/or logistics/transportation knowledge a strong plus
• Excellent oral and written communications skills, particularly in a phone or email context
• Attention to detail and follow-through
• Demonstrated ability to adapt in a changing environment,
• Ability to multi-task within a fast‑paced, high energy, dynamic and demanding environment
• Demonstrated experience being a customer‑focused, service‑oriented professional

Drug Testing

To be employed in this role, you’ll need to clear a pre‑employment drug test. Cox Automotive does not currently administer a pre‑employment drug test for marijuana for this position. However, we are a drug‑free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Compensation

Hourly pay rate is in the range of $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets