Customer Experience Specialist | Support & Resolution

Ultimate Staffing Services; Phoenix (AZ); On-site; USD 19,000 - 23,000; Full time

Job summary

Ultimate Staffing Services in Phoenix is seeking a motivated Customer Service Representative to serve as the primary point of contact for our customers. In this role, you will handle inquiries, resolve issues, and provide accurate information about our products and services.

The ideal candidate is customer-focused, adaptable, and thrives in a fast-paced environment, with strong communication skills and basic computer literacy to operate our service software.

Qualifications

• Previous customer service, call center, or support experience preferred but not required.
• Strong verbal and written communication skills.
• Ability to remain calm, professional, and solution-oriented under pressure.
• Basic computer skills and ability to learn customer service software.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve customer issues and complaints in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Process orders, returns, refunds, or account updates as needed.
• Document customer interactions and resolutions in internal systems.

Skills

Communication

Customer service

Problem solving

Basic computer skills

Job description

Ultimate Staffing Services in Phoenix is seeking a motivated Customer Service Representative to serve as the primary point of contact for our customers. In this role, you will handle inquiries, resolve issues, and provide accurate information about our products and services.

The ideal candidate is customer-focused, adaptable, and thrives in a fast-paced environment, with strong communication skills and basic computer literacy to operate our service software.