Phlebotomy Operations Supervisor - Travel-Ready Leader

Quest Diagnostics Incorporated; Towson (MD); On-site; USD 61,000 - 109,000; Full time

Benefits offered by this job

Day 1 Medical, supplemental health,  d

Best-in-class well-being programs

Annual incentive plans

Education assistance through MyQuest

Job summary

Quest Diagnostics Incorporated in Towson, MD is seeking a Phlebotomist Supervisor to oversee daily operations of Patient Services across PSCs, mobile and in-office phlebotomy. You will train staff, implement SOPs, ensure licensure and QA/QC documentation, and manage safety and maintenance of facilities.

The role requires leadership experience in healthcare, strong organizational and communication skills, and the ability to travel between geographies.

Qualifications

• Minimum two years' prior supervisory experience or demonstrated leadership experience.
• Minimum five years' experience in phlebotomy, laboratory or other healthcare environments.
• Preferred: customer service experience in a retail or service environment.

Responsibilities

• Oversee daily operations of all assigned facilities, PSCs, mobile and in-office phlebotomy.
• Implements SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
• Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director's offices.
• Ensures all Laboratory testing QA/QC documentation is complete and reviewed as required.
• Oversees safety, maintenance, and cleanliness of facilities (including upgrades, repairs, etc.)
• Performs site visits at all assigned PSCs/ IOPs and mobile phlebotomy sites and document findings. Performs QA audits. Site visits scheduled appropriately to provide adequate supervision.
• Relocate/open/close PSCs, IOPs and RRLs.
• Oversees inventory process for supervised facilities.
• Participates in the interview, selection and hiring of new employees.
• Responsible for training, coaching, supervision and development of staff.
• Monitors on-going performance of employees; provides corrective action and counseling as required. Performs mid-year and annual performance appraisals.
• Holds regularly scheduled meetings for dissemination of all information to staff.
• Ensures all employees meet requirements for driving on company business.
• Tracks/enters time/attendance of employees.
• Prepares schedules with minimal overtime for employees.Maintains adequate coverage for all facilities.
• Prepares month-end reports.
• May perform training and onboarding of new Clients.
• Investigates/resolves and responds to customer complaints appropriately and effectively.
• Responsible to ensure Quest improvement and/or standardization initiatives are implemented.
• Assists in preparation of annual budget for areas of responsibility. Maintain budget control throughout the year in areas of responsibility.
• Supervisor participates to assure fiscal responsibilities of the department are met. This includes implementation of cost containment programs, management of overtime, and participation in standardization initiatives and needs assessment for capital expenditures.
• Participates on process improvement teams, or other initiatives to meet management objectives.
• Organizes and leads projects both within the workgroup and with cross-functional groups. May be required to give presentations and speak in groups.
• Demonstrates and lives the Values of Quest Diagnostics.
• All other duties as assigned, within scope of the position.

Skills

Supervisory experience

Communication

Interpersonal skills

MS Office

Decision making

Travel flexibility

Education

High School Diploma or Equivalent

Bachelor's Degree in Business Administration, Healthcare or related field

Job description

Quest Diagnostics Incorporated in Towson, MD is seeking a Phlebotomist Supervisor to oversee daily operations of Patient Services across PSCs, mobile and in-office phlebotomy. You will train staff, implement SOPs, ensure licensure and QA/QC documentation, and manage safety and maintenance of facilities.

The role requires leadership experience in healthcare, strong organizational and communication skills, and the ability to travel between geographies.