Phlebotomy Operations Supervisor

Quest Diagnostics Incorporated; Maryland Heights (MO); Sur place; USD 53 000 - 65 000; Plein temps

Avantages offerts par ce poste

Day 1 Medical

401(k) with company match

Annual incentive plans

Employee stock purchase plan

Career advancement opportunities

Résumé du poste

Quest Diagnostics Incorporated in Saint Louis, MO, seeks a Phlebotomy Supervisor to oversee daily operations of patient service centers, mobile and in-office phlebotomy, ensuring a safe, professional environment across facilities.

The role includes staff training, scheduling, QA audits, and adherence to SOPs, with travel across multiple sites. Strong organization, communication, and leadership skills are required, along with supervisory experience in healthcare.

Qualifications

• > Must be flexible and available based on staffing requirements; weekends, holidays, on-call and overtime.
• > Must have valid driver's license and clean driving record.
• > Demonstrates good organization, communication, and interpersonal skills; is able to manage concerns of patients and employees in a professional manner.
• > Capable of handling multiple priorities in a high-volume setting.
• > Proficient PC skills including experience using MS Office applications.
• > Must be able to make decisions based on established procedures and exercise consistent, independent, sound judgment.
• > Must be able to manage individuals in multiple geographies/locations
• > Position requires travel.

Responsabilités

• > Oversee daily operations of PSCs, mobile and in-office phlebotomy.
• > Implements SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
• > Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director's offices.
• > Ensures all Laboratory testing QA/QC documentation is complete and reviewed as required.
• > Oversees safety, maintenance, and cleanliness of facilities (including upgrades, repairs, etc.)
• > Performs site visits at all assigned PSCs/ IOPs and mobile phlebotomy sites and document findings. Performs QA audits. Site visits scheduled appropriately to provide adequate supervision.
• > Relocate/open/close PSCs, IOPs and RRLs.
• > Oversees inventory process for supervised facilities.
• > Participates in the interview, selection and hiring of new employees.
• > Responsible for training, coaching, supervision and development of staff.
• > Monitors on-going performance of employees; provides corrective action and counseling as required. Performs mid-year and annual performance appraisals.
• > Holds regularly scheduled meetings for dissemination of all information to staff.
• > Ensures all employees meet requirements for driving on company business.
• > Tracks/enters time/attendance of employees.
• > Prepares schedules with minimal overtime for employees.Maintains adequate coverage for all facilities.
• > Prepares month-end reports.
• > May perform training and onboarding of new Clients.
• > Investigates/resolves and responds to customer complaints appropriately and effectively.
• > Responsible to ensure Quest improvement and/or standardization initiatives are implemented.
• > Assists in preparation of annual budget for areas of responsibility. Maintain budget control throughout the year in areas of responsibility.
• > Supervisor participates to assure fiscal responsibilities of the department are met. This includes implementation of cost containment programs, management of overtime, and participation in standardization initiatives and needs assessment for capital expenditures.
• > Participates on process improvement teams, or other initiatives to meet management objectives.
• > Organizes and leads projects both within the workgroup and with cross-functional groups. May be required to give presentations and speak in groups.
• > Demonstrates and lives the Values of Quest Diagnostics.
• > All other duties as assigned, within scope of the position.

Connaissances

Flexible schedule

Driver's license

Organization

Communication

Multitasking

MS Office

Decision making

People management

Travel

Formation

Bachelor’s Degree in Business Administration, Healthcare or related field

High School Diploma or Equivalent

Outils

MS Office

Description du poste

Quest Diagnostics Incorporated in Saint Louis, MO, seeks a Phlebotomy Supervisor to oversee daily operations of patient service centers, mobile and in-office phlebotomy, ensuring a safe, professional environment across facilities.

The role includes staff training, scheduling, QA audits, and adherence to SOPs, with travel across multiple sites. Strong organization, communication, and leadership skills are required, along with supervisory experience in healthcare.