Phlebotomy Operations Lead (Mon-Fri, 6a–5p)

Quest Diagnostics; Devon (PA); Vor Ort; USD 54.000 - 67.000; Vollzeit

Benefits dieser Stelle

Day 1 Medical, supplemental health, &d

Zusammenfassung

Quest Diagnostics in Devon, PA is seeking a Phlebotomy Supervisor to oversee patient services across PSCs, mobile and in-office phlebotomy. You will train staff, manage scheduling, ensure QA/QC, and uphold safety standards in a high-volume setting.

The role requires at least five years in phlebotomy or healthcare and two years supervisory experience, with a bachelor’s degree preferred. Travel to multiple sites is expected; excellent organization and communication are essential.

Qualifikationen

• Minimum two years prior supervisory experience or demonstrated leadership experience.
• Minimum five years’ experience in phlebotomy, laboratory or other healthcare environments.
• Bachelor’s Degree Business Administration, Healthcare or related field (Preferred)
• High School Diploma or Equivalent (Required)
• English language required for the role

Aufgaben

• Oversee daily operations of all assigned facilities, PSCs, mobile and in-office phlebotomy.
• Implements SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
• Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director's offices.
• Ensures all Laboratory testing QA/QC documentation is complete and reviewed as required.
• Oversees safety, maintenance, and cleanliness of facilities (including upgrades, repairs, etc.)
• Performs site visits at all assigned PSCs/ IOPs and mobile phlebotomy sites and document findings. Performs QA audits.
• Relocate/open/close PSCs, IOPs and RRLs.
• Oversees inventory process for supervised facilities.
• Participates in the interview, selection and hiring of new employees.
• Responsible for training, coaching, supervision and development of staff.
• Monitors on-going performance of employees; provides corrective action and counseling as required. Performs mid-year and annual performance appraisals.
• Holds regularly scheduled meetings for dissemination of all information to staff.
• Ensures all employees meet requirements for driving on company business.
• Tracks/enters time/attendance of employees.
• Prepares schedules with minimal overtime for employees. Maintains adequate coverage for all facilities.
• Prepares month-end reports.
• May perform training and onboarding of new Clients.
• Investigates/resolves and responds to customer complaints appropriately and effectively.
• Responsible to ensure Quest improvement and/or standardization initiatives are implemented.
• Assists in preparation of annual budget for areas of responsibility. Maintain budget control throughout the year in areas of responsibility.
• Supervisor participates to assure fiscal responsibilities of the department are met.
• Participates on process improvement teams, or other initiatives to meet management objectives.
• Organizes and leads projects both within the workgroup and with cross-functional groups.
• Demonstrates and lives the Values of Quest Diagnostics.
• All other duties as assigned, within scope of the position.

Kenntnisse

Supervisory experience

Phlebotomy

Communication skills

Multi-location management

Driving

Ausbildung

Bachelor’s degree in Business Administration, Healthcare or related field

High School Diploma or equivalent

Tools

MS Office

Jobbeschreibung

Quest Diagnostics in Devon, PA is seeking a Phlebotomy Supervisor to oversee patient services across PSCs, mobile and in-office phlebotomy. You will train staff, manage scheduling, ensure QA/QC, and uphold safety standards in a high-volume setting.

The role requires at least five years in phlebotomy or healthcare and two years supervisory experience, with a bachelor’s degree preferred. Travel to multiple sites is expected; excellent organization and communication are essential.