Phlebotomy Onboarding & Client Training Specialist

Banner Health; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Banner Health is seeking an experienced phlebotomist/onboarding specialist to support client onboarding, training, and quality initiatives across Arizona. The role requires strong phlebotomy skills, excellent customer service, and the ability to train others.

Travel across Arizona is expected to support employer events and on-site lab services. Responsibilities include educating customers, resolving technical issues, and ensuring smooth adoption of products and services while adhering to

Qualifications

• Minimum age requirement of 18.
• High School diploma or equivalent may be required dependent on state regulatory requirements.
• Requires DHS Fingerprinting Certification or the ability to obtain fingerprint certification.
• Three (3) years of experience with a strong knowledge and understanding in a clinical laboratory area within test management/phlebotomy.
• Travel and flexible hours required to work multiple locations with minimal notice, for extended periods of time including overnight travel.
• Must be flexible and available based on staffing requirements which may require weekends, evenings, early mornings, holidays, overtime and on‑call.

Responsibilities

• Provide onboarding services and on-site or virtual training for new or current clients and IOP phlebotomists.
• Verify handwritten orders, test orders, and billing information; perform data entry in EMR/LIS systems.
• Investigate and resolve technical or service issues; communicate root cause and initiate service recovery as needed.
• Educate clients on TIQ and TNP processes; educate on resolutions and provide feedback to client.
• Coordinate and lead employer-focused and outreach events, ensuring a professional, safe environment and strong client experience.
• Collect and process specimens per procedures; manage data entry of registrations and test orders.

Skills

Phlebotomy experience

Customer service

Training or mentoring

Travel flexibility

Education

High school diploma or equivalent

Tools

EMR systems

LIS

Job description

Banner Health is seeking an experienced phlebotomist/onboarding specialist to support client onboarding, training, and quality initiatives across Arizona. The role requires strong phlebotomy skills, excellent customer service, and the ability to train others.

Travel across Arizona is expected to support employer events and on-site lab services. Responsibilities include educating customers, resolving technical issues, and ensuring smooth adoption of products and services while adhering to