Client Solutions Specialist

Sonora Quest; Phoenix (AZ); On-site; USD 48,000 - 65,000; Full time

Job summary

Banner Health in Phoenix, Arizona seeks an experienced IOP onboarding specialist to facilitate account implementation for new clients and to provide high-quality onboarding for complex customers. You will educate customers, resolve technical issues, and ensure smooth adoption of our products and services at client sites.

This role supports on-site lab services and health screenings across employer groups and events statewide, with travel throughout Arizona.

Qualifications

• Minimum age 18.
• High School diploma or equivalent may be required dependent on state regulatory requirements.
• Requires DHS Fingerprinting Certification or the ability to obtain fingerprint certification.
• Three (3) years of experience with a strong knowledge and understanding in a clinical laboratory area within test management/phlebotomy.
• Dependent on department/location, candidate must possess a valid state driver's license in the state of employment and be eligible for coverage under the company auto insurance policy.
• Travel and flexible hours required to work multiple locations with minimal notice, for extended periods of time including overnight travel.
• Must be flexible and available based on staffing requirements which may require weekends, evenings, early mornings, holidays, overtime and on-call.

Responsibilities

• Facilitate onboarding processes for new accounts and educate customers on our products and services.
• Address technical questions and assist with problem resolution to ensure smooth product adoption.
• Support on-site lab services and health screenings and participate in statewide outreach events.

Skills

Phlebotomy experience

Customer service

Training or mentoring others

Travel across Arizona

Data entry / computer skills

Education

High School diploma or equivalent

Tools

EMR platforms

LIS systems

Job description

Primary City/State:

Phoenix, Arizona

Department Name:

Work Shift:

Day

Job Category:

Phlebotomy

Looking for Your Next Challenge? Internal Opportunity Available!

We’re seeking an experienced team member to support IOP onboarding, client training, quality initiatives, and statewide outreach events.

Ideal candidates have:

• Strong phlebotomy experience
• Excellent customer service skills
• Experience training or mentoring others
• Flexibility to travel throughout Arizona
• A passion for delivering exceptional service

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.

If you’re ready to grow professionally while making a meaningful impact for our clients and patients,

POSITION SUMMARY

This position sets up customers for immediate success by facilitating the implementation process for new accounts by providing consistent and high-quality onboarding services to new and complex clients who have been approved for placement of an in-office phlebotomist (IOP). Responsible for educating customers, help solve technical problems and ensure smooth adoption of our products and services. This position will support SQL events and provide on-site lab services and health screenings for employer groups, Mobile Patient Service Centers, Professional Sports Teams, and Health Events throughout the state.

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrates good organization, communication, and interpersonal skills.
• Able to manage concerns of patients, employees, and clients in a professional manner.
• Ability to work independently with minimal on-site supervision.
• Excellent data entry and computer knowledge
• Capable of handling multiple priorities in a high-volume setting
• Excellent phlebotomy skills including pediatric and geriatric venipuncture, and capillary collections.
• Demonstrated familiarity and compliance with all protocols, practices, and procedures of the Patient Services Division.
• Must be able to work cross-functionally with the Sales, and other departments across the organization.
• Must be able to make executive decisions on their own to ensure the best outcome for the company and our clients/patients.
• Must be proficient with and be able to train phlebotomists on the use of multiple client EMR platforms, Physician Owned Labs LIS's.

MINIMUM QUALIFICATIONS

• Minimum age requirement of 18.
• High School diploma or equivalent may be required dependent on state regulatory requirements.
• Requires DHS Fingerprinting Certification or the ability to obtain fingerprint certification.
• Three (3) years of experience with a strong knowledge and understanding in a clinical laboratory area within test management/phlebotomy.
• Dependent on department/location, candidate must possess a valid state driver's license in the state of employment and be eligible for coverage under the company auto insurance policy.
• Travel and flexible hours required to work multiple locations with minimal notice, for extended periods of time including overnight travel.
• Must be flexible and available based on staffing requirements which may require weekends, evenings, early mornings, holidays, overtime and on-call.

PREFERRED QUALIFICATIONS

• National Phlebotomy Certification
• Phlebotomy - 5 years inclusive of pediatric and geriatric venipuncture, and capillary collections
• 3 years of exceptional customer service experience.
• Medical training: medical assistant or paramedic training.
• Bilingual (Spanish/English).
• Previous leadership experience or participation in leadership training programs.
• Understanding of the general economics of business.
• Additional related education and/or experience.

EEO Statement:

EEO/Disabled/Veterans (https://www.bannerhealth.com/careers/eeo)

Our organization supports a drug-free work environment.

Privacy Policy:

Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.

https://www.bannerhealth.com/careers/eeo