Phlebotomy Onboarding & Client Success Specialist

Banner Health; Phoenix (AZ); Presencial; USD 33.000 - 41.000; Jornada completa

Descripción de la vacante

Banner Health seeks an experienced phlebotomy onboarding professional to implement and train for new accounts across Arizona. You will educate clients, handle testing orders, and ensure smooth adoption of our labs and health screening services, including on-site visits for employer groups and events.

Strong customer service and mentoring abilities are essential. The role requires travel within Arizona, flexibility for various shifts, and proficiency with LIS/EMR systems to support onboarding and

Formación

• Onboard and educate new or complex clients for in-office phlebotomy services.
• Must perform data entry and verify orders across LIS/EMR platforms.
• Provide training and coaching to teammates and clients throughout onboarding.

Responsabilidades

• Deliver effective onboarding and on-site or virtual training for clients and IOP staff.
• Verify orders, collect billing details, and research test information across EMR/LIS.
• Investigate TIQ/TNP issues and communicate resolutions with clients.
• Coordinate employer-focused events and manage client experiences end-to-end.
• Collect specimens per procedures and ensure accurate data entry for registrations.
• Set up IOP accounts, ensure go-live readiness, and advise leadership on repairs.

Conocimientos

Phlebotomy experience

Customer service

Training or mentoring

Travel flexibility

Data entry

Onboarding coordination

Educación

High School diploma or equivalent

National Phlebotomy Certification

Herramientas

EMR systems

LIS

Lab technology systems

Descripción del empleo

Banner Health seeks an experienced phlebotomy onboarding professional to implement and train for new accounts across Arizona. You will educate clients, handle testing orders, and ensure smooth adoption of our labs and health screening services, including on-site visits for employer groups and events.

Strong customer service and mentoring abilities are essential. The role requires travel within Arizona, flexibility for various shifts, and proficiency with LIS/EMR systems to support onboarding and