Philadelphia-based Customer Service Specialist — Training Provided

REGIS CORPORATION INC; Philadelphia (Philadelphia County); On-site; USD 22,000 - 26,000; Full time

Job summary

REGIS CORPORATION INC is seeking a Customer Service Rep II in Philadelphia, PA to provide information on order and delivery status and manage product returns in a busy call center.

The role emphasizes accuracy, problem solving and coordinating with internal teams to ensure customer satisfaction. Training is provided; no prior experience is required.

Join Regis for a family-friendly workplace and opportunities for growth within the company.

Qualifications

• High School Diploma or GED equivalent required.
• No experience required; highly motivated and reliable; training provided.
• Strong customer service skills and ability to multi-task.
• Good written and verbal communication skills.
• Moderate level computer skills in Word and Excel; able to use databases and other systems.
• Must be a team player and detail oriented.

Responsibilities

• Coordinate and manage order entry, order inquiry, product information, order status, returns and transportation in a call center environment using systems like ASI, Logility, EPort’s, AXIOS and Microsoft products.
• Process a high volume of orders accurately and timely and seek sales opportunities where appropriate.
• Address and resolve customer complaints.
• Perform office administration duties such as data entry, processing faxes, and preparing reports.
• Serve as backup to specialized functions including internet programs and non-standard programs.
• May train new CSRs and guide them to work as a team.
• Maintain strong self-directed organizational skills to manage time daily and weekly.
• Perform other related duties as required.

Skills

Customer service

Multi-tasking

Attention to detail

Communication skills

Team player

Problem solving

Education

High school diploma or GED

Tools

Word

Excel

Job description

REGIS CORPORATION INC is seeking a Customer Service Rep II in Philadelphia, PA to provide information on order and delivery status and manage product returns in a busy call center.

The role emphasizes accuracy, problem solving and coordinating with internal teams to ensure customer satisfaction. Training is provided; no prior experience is required.

Join Regis for a family-friendly workplace and opportunities for growth within the company.