(new) CUSTOMER SERVICES REP

REGIS CORPORATION INC; Philadelphia (Philadelphia County); On-site; USD 22,000 - 26,000; Full time

Job summary

REGIS CORPORATION INC is seeking a Customer Service Rep II in Philadelphia, PA to provide information on order and delivery status and manage product returns in a busy call center.

The role emphasizes accuracy, problem solving and coordinating with internal teams to ensure customer satisfaction. Training is provided; no prior experience is required.

Join Regis for a family-friendly workplace and opportunities for growth within the company.

Qualifications

• High School Diploma or GED equivalent required.
• No experience required; highly motivated and reliable; training provided.
• Strong customer service skills and ability to multi-task.
• Good written and verbal communication skills.
• Moderate level computer skills in Word and Excel; able to use databases and other systems.
• Must be a team player and detail oriented.

Responsibilities

• Coordinate and manage order entry, order inquiry, product information, order status, returns and transportation in a call center environment using systems like ASI, Logility, EPort’s, AXIOS and Microsoft products.
• Process a high volume of orders accurately and timely and seek sales opportunities where appropriate.
• Address and resolve customer complaints.
• Perform office administration duties such as data entry, processing faxes, and preparing reports.
• Serve as backup to specialized functions including internet programs and non-standard programs.
• May train new CSRs and guide them to work as a team.
• Maintain strong self-directed organizational skills to manage time daily and weekly.
• Perform other related duties as required.

Skills

Customer service

Multi-tasking

Attention to detail

Communication skills

Team player

Problem solving

Education

High school diploma or GED

Tools

Word

Excel

Job description

CUSTOMER SERVICES REP ($16.00- $19.00 PER HOUR DEPENDING ON EXPERIENCE)

Location:Philadelphia, PA, UNITED STATES

Join the largest suppliers of tile and natural stone in the United States and watch your career stand out with Regis corporation.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Regis.

The Customer Service Rep II is responsible for providing a variety of support, customer service and office administration duties related to servicing customers. The representative will provide information to customers via telephone regarding product order status, delivery status, and coordination of product returns.

Responsibilities

• Provides Customer Account Management by coordinating and managing order entry, order inquiry, product information, order status, customer returns and transportation management in a call center environment. Utilizes various computer systems such as ASI, Logility, EPort’s , AXIOS, and Microsoft products in the management of customer orders from plants, distribution centers and vendors.
• Processes and completes high volume of orders timely, accurately and thoroughly and enhance sales where appropriate.
• Addresses and resolves customer complaints.
• Performs various office administration duties such as keying in orders, processing faxes, preparation of reports, etc.
• Serves as backup to specialized functions including; internet web programs, murals, non-standard programs, etc. as needed.
• May train new CSR’s and guide them to work as a team as needed.
• Strong self-directed organizational skills to organize time effectively on daily and weekly basis.
• Performs other related duties as required.

Qualifications

Education and Knowledge

• High School Diploma or GED equivalency required.

Experience

NO EXPERIENCE REQUIRED , JUST BE VERY MOTIVATED , RELIABLE WE WILL PROVIDE ALL TRANING

Competencies

• Strong customer service skills
• Ability to multi-task
• Strong organizational and problem solving skills
• Must be detail oriented and have excellent written and verbal communication skills
• Must have moderate level computer skills in Word and Excel, with the ability to use databases and other computer systems
• Must be a team player

MUST BE ABLE TO PASS BACKGROUND ,DRUG TEST