Customer Service Specialist - Flexible Schedule

PRWT Services; Philadelphia (Philadelphia County); On-site; USD 32,000 - 40,000; Full time

Job summary

PRWT Services in Center City, Philadelphia is seeking a Customer Service Representative to handle high-volume calls, process mail, and support refund processing.

The ideal candidate has a GED or high school diploma, 1–3 months related experience, and strong English (and Spanish) literacy. You will work 8:00 am to 8:00 pm as needed in a fast-paced environment.

This role emphasizes reliability, communication, and teamwork within a diverse workforce.

Qualifications

• 6 months of high-volume call center experience.
• Excellent oral and written communications skills.
• Ability to work in a fast paced, high-volume area.

Responsibilities

• Accurately handle complaints concerning tickets or services rendered in a high-volume call center.
• Accurately process, document and record mail correspondence.
• Research and review correspondence to assess action to be taken.
• Prepares paperwork for processing of refund due to customers.
• Schedule hearings.
• Other duties as assigned.

Skills

Call center experience

Excellent communication

Bilingual English/Spanish

Education

High school diploma or GED

1-3 months related experience

Job description

PRWT Services in Center City, Philadelphia is seeking a Customer Service Representative to handle high-volume calls, process mail, and support refund processing.

The ideal candidate has a GED or high school diploma, 1–3 months related experience, and strong English (and Spanish) literacy. You will work 8:00 am to 8:00 pm as needed in a fast-paced environment.

This role emphasizes reliability, communication, and teamwork within a diverse workforce.