Customer Service Rep – No Experience Needed, Training Provided

REGIS CORPORATION INC; Austin (TX); On-site; USD 17,000 - 21,000; Full time

Job summary

Regis Corporation Inc. in Austin, TX is seeking a Customer Services Rep II to provide customer support, order entry and office administration.

The role involves communicating with customers about order and delivery status, coordinating returns and using multiple systems to manage orders from plants, distribution centers and vendors. Responsibilities include processing high volumes of orders, resolving complaints, training new CSRs as needed and maintaining strong organizational skills.

Qualifications

• High School Diploma or GED required.
• No experience required; training provided.
• Must be motivated, reliable and able to pass background and drug test.

Responsibilities

• Provides Customer Account Management by coordinating and managing order entry, order inquiry, product information, order status, customer returns and transportation management in a call center environment.
• Processes a high volume of orders timely, accurately and thoroughly and enhances sales where appropriate.
• Addresses and resolves customer complaints.
• Performs various office administration duties such as keying in orders, processing faxes, preparation of reports, etc.
• Serves as backup to specialized functions including internet web programs, murals, non-standard programs, etc. as needed.
• May train new CSRs and guide them to work as a team as needed.
• Strong self-directed organizational skills to organize time effectively on daily and weekly basis.
• Performs other related duties as required.

Skills

Strong customer service

Multi-tasking

Organizational skills

Written and verbal communication

Team player

Education

High School Diploma or GED

Tools

Word

Excel

Databases

Job description

Regis Corporation Inc. in Austin, TX is seeking a Customer Services Rep II to provide customer support, order entry and office administration.

The role involves communicating with customers about order and delivery status, coordinating returns and using multiple systems to manage orders from plants, distribution centers and vendors. Responsibilities include processing high volumes of orders, resolving complaints, training new CSRs as needed and maintaining strong organizational skills.