(new) CUSTOMER SERVICES REP

REGIS CORPORATION INC; Phoenix (AZ); On-site; USD 18,000 - 22,000; Full time

Job summary

Regis Corporation Inc. in Phoenix, AZ is hiring a Customer Service Rep II to provide information to customers by phone about order status, delivery status, and product returns.

You will coordinate with plants, distribution centers and vendors using systems like ASI, Logility, EPort’s, AXIOS, and Microsoft Office. Qualifications include a High School Diploma or GED; no experience required and we provide training.

Qualifications

• High School Diploma or GED required.
• No experience required; highly motivated, reliable, training provided.
• Strong customer service and communication skills essential.
• Proficiency in Word/Excel and basic databases is preferred.

Responsibilities

• Coordinate and manage order entry, inquiries, and returns in a call center environment.
• Provide customers with information on order status and delivery status.
• Utilize various computer systems (ASI, Logility, EPort’s, AXIOS, Microsoft products) to manage orders.
• Handle high volumes of orders accurately and timely; support sales where possible.
• Train new CSRs and foster teamwork as needed.
• Maintain strong organizational skills and attention to detail.

Skills

Customer service

Multi-tasking

Organization

Written & verbal communication

MS Word & Excel

Education

High School Diploma or GED

Tools

ASI

Logility

EPort’s

AXIOS

Microsoft Office

Job description

CUSTOMER SERVICES REP ($13.00- 16.50 PER HOUR DEPENDING ON EXPERIENCE)

Location:Phoenix, AZ, UNITED STATES

Join the largest suppliers of tile and natural stone in the United States and watch your career stand out with Regis corporation.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Regis.

The Customer Service Rep II is responsible for providing a variety of support, customer service and office administration duties related to servicing customers. The representative will provide information to customers via telephone regarding product order status, delivery status, and coordination of product returns.

Responsibilities:

• Provides Customer Account Management by coordinating and managing order entry, order inquiry, product information, order status, customer returns and transportation management in a call center environment. Utilizes various computer systems such as ASI, Logility, EPort’s , AXIOS, and Microsoft products in the management of customer orders from plants, distribution centers and vendors.


• Processes and completes high volume of orders timely, accurately and thoroughly and enhance sales where appropriate.


• Addresses and resolves customer complaints.


• Performs various office administration duties such as keying in orders, processing faxes, preparation of reports, etc.


• Serves as backup to specialized functions including; internet web programs, murals, non-standard programs, etc. as needed.


• May train new CSR’s and guide them to work as a team as needed.


• Strong self-directed organizational skills to organize time effectively on daily and weekly basis.


• Performs other related duties as required.

Qualifications:

Education and Knowledge:

• High School Diploma or GED equivalency required.

Experience:

NO EXPERIENCE REQUIRED , JUST BE VERY MOTIVATED , RELIABLE WE WILL PROVIDE ALL TRANING

Competencies:

• Strong customer service skills


• Ability to multi-task


• Strong organizational and problem solving skills


• Must be detail oriented and have excellent written and verbal communication skills


• Must have moderate level computer skills in Word and Excel, with the ability to use databases and other computer systems


• Must be a team player

SALARY :$13.00- 16.50 PER HOUR DEPENDING ON EXPERIENCE

MUST BE ABLE TO PASS BACKGROUND ,DRUG TEST