Customer Care Specialist - Order & Returns

REGIS CORPORATION INC; Irving (TX); On-site; USD 15,000 - 19,000; Full time

Job summary

REGIS CORPORATION INC in Irving, Texas is seeking a Customer Service Rep II to provide information to customers by telephone about product order and delivery status, and to coordinate product returns. The role requires strong customer service and multitasking abilities within a call center environment.

No experience is required; training will be provided. Candidates should have solid computer skills (Word/Excel) and be a team player with good communication and organizational skills.

Qualifications

• High School Diploma or GED equivalency required.
• NO EXPERIENCE REQUIRED, MOTIVATED AND RELIABLE; TRAINING PROVIDED.
• Strong customer service skills and ability to multi-task.
• Moderate computer skills in Word and Excel; able to use databases and other computer systems.

Responsibilities

• Provides Customer Account Management by coordinating and managing order entry, order inquiry, product information, order status, customer returns and transportation management in a call center environment.
• Processes and completes high volume of orders timely, accurately and thoroughly and enhance sales where appropriate.
• Addresses and resolves customer complaints.
• Performs various office administration duties such as keying in orders, processing faxes, preparation of reports, etc.
• Serves as backup to specialized functions including internet web programs, murals, non-standard programs, etc. as needed.
• May train new CSR’s and guide them to work as a team as needed.
• Strong self-directed organizational skills to organize time effectively on daily and weekly basis.
• Performs other related duties as required.

Skills

Customer service

Multi-tasking

Organization

Communication

Computer skills (Word & Excel)

Education

High School Diploma or GED

Tools

Word

Excel

Job description

REGIS CORPORATION INC in Irving, Texas is seeking a Customer Service Rep II to provide information to customers by telephone about product order and delivery status, and to coordinate product returns. The role requires strong customer service and multitasking abilities within a call center environment.

No experience is required; training will be provided. Candidates should have solid computer skills (Word/Excel) and be a team player with good communication and organizational skills.