Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens; Rochester (NH); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking dedicated Pharmacy Technicians to transform patient care through exceptional service. This role emphasizes a patient-centric approach, allowing you to build strong relationships while assisting with pharmacy operations. You'll receive comprehensive training, including participation in a recognized apprenticeship program that prepares you for certification. With a commitment to personal development, you'll gain valuable skills and knowledge to advance your career in healthcare. Join a supportive team where your contributions make a significant impact on patient experiences and community health.

Qualifications

• Fluent in English, with strong interpersonal skills.
• PTCB certification required for promotion.

Responsibilities

• Assist the pharmacist in pharmacy practice and operations.
• Deliver excellent customer service and resolve issues.
• Maintain compliance with policies and regulations.

Skills

Customer Service

Pharmacy Operations

Patient Interaction

Problem Solving

Education

High School Diploma or equivalent

Pharmacy Technician Certification

Job description

Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you'll be front and center – interacting with our customers and developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support – including the latest technology – to grow their careers and reach their goals.

Walgreens is proud to invest & champion an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP & Department of Labor. This apprenticeship program provides an entry point to a career in healthcare by guiding you towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician and helping you maintain the high skill level required in the pharmacy care industry. It equips you with a nationally recognized, portable credential to advance your career.

Whether you are new to pharmacy work or an experienced Pharmacy Technician, apply now! Walgreens will train you to use your skills and talents to serve and care for our patients and customers. The courses, learning activities, and resources provided in our pharmacy technician training program are designed to give you foundational and advanced knowledge, skills, and on-the-job experiences needed to prepare for certification as a pharmacy technician.

Responsibilities

1. Assist the pharmacist, under direct supervision, in the practice of pharmacy, in accordance with state and federal regulations. Support other Pharmacy Department duties following Company policies and procedures.
2. Use pharmacy systems to obtain patient and drug information, process prescriptions, and assist with pharmacy operations. If PTCB certified, help train and coach other pharmacy technicians and cashiers.
3. Deliver a distinctive and delightful customer experience by engaging with customers and resolving issues.

Customer Experience

• Greet customers and patients, offer assistance, and answer questions to ensure a positive experience.
• Share customer service best practices with team members, including interpersonal skills and Walgreens service traits.
• Develop strong relationships with valuable customers.

Operations

• Assist in pharmacy practice under supervision, ensuring compliance with policies and regulations.
• Perform duties such as entering patient and drug information, filling prescriptions, verifying medication accuracy, and assisting with workflow management.
• Report prescription errors immediately and adhere to error and quality improvement policies.
• Follow policies regarding Good Faith Dispensing during prescription activities.
• Handle sales transactions, including cash handling, and assist customers in locating products.
• Manage telephone inquiries, process third-party claims, and support inventory activities.
• Support clinical services, including sample collection and coordination with healthcare providers.
• Maintain good relationships with local medical professionals through outreach and detailing.
• Ensure the pharmacy environment is clean, stocked, and orderly.
• Follow all company policies, maintain respectful relationships, and complete assigned tasks.

Training & Personal Development

• Earn and maintain PTCB certification through training and/or state registration, with certification required for promotion.
• Attend training sessions, acquire continuing education credits, and stay informed on healthcare and pharmacy developments.

• Be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.