Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens; Town of Irondequoit (NY); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking dedicated Pharmacy Technicians to transform the patient experience in a supportive and innovative environment. This role emphasizes customer interaction, allowing you to build strong relationships while utilizing cutting-edge technology. With an earn-while-you-learn training program, you will gain essential skills and work towards PTCB certification, paving the way for a rewarding career in healthcare. Join a team that values growth, collaboration, and excellence in patient care, and take the first step towards a fulfilling future in pharmacy.

Qualifications

• Fluency in English for reading, writing, and speaking.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Assist the pharmacist in pharmacy practices under supervision.
• Engage customers and resolve issues for a positive experience.

Skills

Customer Service

Pharmacy Systems

Communication Skills

Attention to Detail

Education

High School Diploma

PTCB Certification

Job description

Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you'll be front and center – interacting with our customers and developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support – including the latest technology – to grow their careers and reach their goals.

Walgreens is proud to invest & champion an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP & Department of Labor. This apprenticeship program provides an entry point to a career in healthcare by guiding you towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician and helping you maintain the high level of skill required in the pharmacy care industry. It equips you with a nationally recognized, portable credential to advance your career.

Whether you are new to working in pharmacies or an experienced Pharmacy Technician, apply now! Walgreens will train you to utilize your skills and talents to serve and care for our patients and customers. The courses, learning activities, and resources in our pharmacy technician training program are designed to give you foundational and advanced knowledge, skills, and on-the-job experiences needed to prepare for certification as a pharmacy technician.

Responsibilities

1. Assist the pharmacist, under direct supervision, in the practice of pharmacy in accordance with state and federal regulations. Support other Pharmacy Department duties per company policies and procedures.
2. Use pharmacy systems to obtain patient and drug information, process prescriptions, and, if PTCB certified, assist and coach other pharmacy technicians and cashiers in their respective operations.
3. Model and deliver a distinctive and delightful customer experience.

Customer Experience

• Engage customers and patients by greeting them and offering assistance. Resolve issues and answer questions to ensure a positive experience.
• Share customer service best practices with team members, including interpersonal habits and Walgreens service traits.
• Develop strong relationships with valuable customers.

Operations

• Assist in pharmacy practice under pharmacist supervision, ensuring compliance with policies and regulations.
• Perform duties such as entering patient and drug information, filling prescriptions, verifying medicines, and checking for interactions.
• Report prescription errors immediately and adhere to quality improvement policies.
• Handle sales transactions, assist customers in locating products, and support inventory management activities.
• Support clinical services, including sample collection and coordination with healthcare providers.
• Maintain the pharmacy environment, ensuring it is stocked, clean, and orderly.

Training & Personal Development

• Earn and maintain PTCB certification through our training program and/or state requirements. Certification may be a condition for promotion.
• Attend training sessions, acquire continuing education credits, and stay updated on healthcare developments.

Additional requirements include fluency in reading, writing, and speaking English (except in Puerto Rico) and willingness to work flexible hours, including evenings and weekends.